Problem with Skimmer not working, tripping Apex

[citymouse]

Yup
Electric cables interfere with network/information cables. Might be an issue

But it's wireless and there are no network cables nearby. Unless I'm misunderstanding?

 

[Silver14SS]

You may want to open a ticket with Neptune to get their take on your issues.

Contact Support

TO CONTACT NEPTUNE SYSTEMS SUPPORT, FOLLOW THESE STEPS and Fill out the To Contact Support Form: Find the the serial number of your system Via the display screen> Self Test Via Apex Fusion> Apex List/Selection Visit www.ApexFusion.com and please add "neptunesupport" with "manager...

www.neptunesystems.com

 

[citymouse]

Thank you! I just submitted a ticket.
According to my Apex, everything is fine, up to date etc. Hopefully they can shed some light on this issue!

 

[citymouse]

Electromagnetic pulses can interfere with the apex head module, can send a pulse and create something like wrong command.
when mine happened this I read somewhere that you log in as an administrator and delete all system logs but I don't remember how to do it

These are just assumptions, we are trying to find a logical solution.
i'm sorry for my english i'm using google translator

Thank you. The translation is fine. I am in touch with Neptune support, hopefully they can help figure this out.

 

[Silver14SS]

Thank you. The translation is fine. I am in touch with Neptune support, hopefully they can help figure this out.

Please share the solution after you get it resolved.

 

[citymouse]

Please share the solution after you get it resolved.

Absolutely!