Radion G5s constantly unavailable in Mobius!!

[nim6us]

I've been trying to bear with it but I'm getting super frustrated. I have 3 Radion G5 XR15 Pros and from first week I've had nothing but issues controlling them with the Mobius app!

Initially when I set them up the first few days it was great, no problems. However after a few days I noticed 2/3 lights would always be unreachable and 1 light would be connected directly (whatever that means). I tried giving them a few days to sort themselves out, I tried standing right next to the lights, I even tried re-installing the app and nothing would fix it. Eventually when I turn all 3 lights off at the power strip and leave them off a few minutes when I turn them back on the connection would show in Mobius again.

This fix is only temporary though, a few more days later and I see the exact same behavior; 2/3 lights would always be unreachable and 1 light would be connected directly. I tried using my iPhone 12 and using my iPad Air and had the same results, so I know it's not my device.

Any other Radion owners have this issue, or more importantly have a fix?

 

[blaxsun]

Been there, done that (like every week I simply hit acclimate). This is the only fix/workaround that I've found:

1. Go to Settings » Troubleshooting » Backup Configuration, then click "Backup" (this is for step 3).
2. Go back to Settings » Verify Settings and see which lights return errors (it may or may not give you an option to "resolve" the problem lights).
3. If the Verify Settings option doesn't work, then go back to Settings » Backup Configuration and click on "Restore from Backup".

It's important that you backup your current settings first - otherwise you'll have to redo everything again with the template setup (major pain in the a**). Hope this helps.

 

[nim6us]

It still is a bit of a rain dance to make it work, but saves me crawling underneath the cabinet to flip the power switches. Thanks!

 

[blaxsun]

Sincerely,
EcoTech Marketing Department. Because you suck. And we hate you.

 

[>>klong<<]

I had an issue where my units were non-responsive to updating firmware. I opened a support ticket from Mobius and someone got back to me within 24 hours with a procedure to reset the lights and re-add them to Mobius. This worked for me.

Maybe open a ticket with Ecotech? I was going to share the procedure they gave me before I saw that I'm not allowed. This was at the bottom of the support email:

The information contained within the referenced, linked, or directed email
communication is intended to be a confidential communication between the
original sender and recipient, and is to be treated as confidential. All works,
ideas, or copy within are copyrighted by sender., and
are not to be used in any manner other by which they were intended by sender. If you believe you have received this or any other email in error,
please contact sender directly.

 

[nim6us]

I think your fine to share troubleshooting steps. That's just boilerplate butt coverage that lots of companies stick at the bottom of their emails.

 

[Darren in Tacoma]

I go to settings then reboot all devices. I do this a lot because Mobius.

 

[>>klong<<]

I think your fine to share troubleshooting steps. That's just boilerplate butt coverage that lots of companies stick at the bottom of their emails.

I also don’t want to get blamed if OP bricks their lights.

 

[nim6us]

Totally up to you Klong but we’re all hear to learn. I would think sharing information with a disclaimer you don’t want to be held responsible would be fine.