Radion Problem

AScarbro14 · Aug 22, 2015

I received my xr15w yesterday and got everything setup and got my time schedule set. About 30 mins after I unhook from my light the light just shuts off. I hook back up to the light and everything is fine except for the time has changed. I change the time back and everything happens all over again. Anyone have any input on how to fix this?

Khh27 · Aug 22, 2015

AScarbro14 said:
I received my xr15w yesterday and got everything setup and got my time schedule set. About 30 mins after I unhook from my light the light just shuts off. I hook back up to the light and everything is fine except for the time has changed. I change the time back and everything happens all over again. Anyone have any input on how to fix this?

Make sure you have latest update?

AScarbro14 · Aug 22, 2015

I have checked firmware serval times and it is up to date. Also have done a factory reset already to.

Khh27 · Aug 22, 2015

I'd call ecotech. They'll tell you what to do or replace it

AScarbro14 · Aug 22, 2015

Their closed until Monday. I was hoping just to find a simple fix on here.

Khh27 · Aug 22, 2015

Even online tech support

AScarbro14 · Aug 22, 2015

Haven't tried that just called customer service.

Waters · Aug 23, 2015

Is the time on EcosmartLive correct when you login? I had the same issue if so......as soon as I disconnected from the light, the time would be off by about 7 hours which would shut off my lights.

AScarbro14 · Aug 23, 2015

I've tried changing time zone also and it didn't work. Once I click on the time it changes and everything is right again

AScarbro14 · Aug 23, 2015

Waters said:
Is the time on EcosmartLive correct when you login? I had the same issue if so......as soon as I disconnected from the light, the time would be off by about 7 hours which would shut off my lights.

Diesel · Aug 23, 2015

Did you got registered on ESL if so you have to make sure the connection manager is running in the back ground.
After you programmed the schedule did you saved it?
I can't read that in you previous posts ^^^

AScarbro14 · Aug 23, 2015

Yes I have both running and yes I save it. I think I have got it working now I went through and saved my schedule like 9 times and it's working fine now I believe.

Diesel · Aug 23, 2015

Do a live demo on your set schedule and watch if what you have programmed is exactly what you want.
Sometimes you have to delete the connection manager from your device and re-install it to have ESL working correctly.
I'm sure you got the latest upgrade released 08-20-'15.

Waters · Aug 23, 2015

AScarbro14 said:
Yes I have both running and yes I save it. I think I have got it working now I went through and saved my schedule like 9 times and it's working fine now I believe.

Yeah, that is the same issue I was having. Mine ended up working the next day so I assumed it was a glitch with their website. Evidentially it is a common issue....I found several threads and "fixes" to get it working properly. None of those worked for me so I opened up a ticket with Ecotech.......it ended up working on its' own before they contacted me.

AScarbro14 · Aug 28, 2015

I got it fixed. I just saved my setup like 9 times in a row and it started working right. I don't know what was wrong with it. I did the exact same thing every time.