Radion XR15 G4 pro time is wrong.

JavaReef · Mar 17, 2018

There are a bunch of these threads, and all of them seem to have some ecotech employee saying call tech support with no clear solution; well it is Saturday and they are closed.

Everything is working fine on it except for EcoSmart Live... For the life of me I cannot get the lights time to change, whether I try and set it to custom or auto. I am using it plugged in via usb, running Windows 10 and using Google Chrome as my browser.

If I click the current time button it sets it to the right time, but when the light syncs up it just reverts back to the time that it was originally displaying which is 5 hours behind my current time. I don't know if it is an issue on the hardware side or software, but what I have so far experienced is that Ecotech should be the definition of software gore.

Update: now the website wont even detect the light plugged in even though the Windows Program detects it.

Makomek · Mar 17, 2018

I have the same issue. you need to call their tech support to get it fix, they went in to my account and reset something and it's back to normal.

JavaReef · Mar 17, 2018

That's great, they don't open for 2 days.. probably worst purchase I have made

rkpetersen · Mar 17, 2018

It's all software, the hardware will do what it's told if told properly. I couldn't get Eco'Smart' Live to work correctly and consistently with either the Radions or Vortech pumps. Same for Reef Link. Fortunately, the XR15 Pros work great with the Apex WXM module.

JavaReef · Mar 17, 2018

Next thing to work on, acquiring an apex controller

hyprc · Mar 17, 2018

I had the same issue when I first got my G4 XR-15. I complained to Ecotech a few times then resorted to leaving the unit unplugged (from the wall, not just the brick) overnight and the issue ended up resolving itself. Not sure if it was power cycling the unit or on Ecotech's end BUT if it is on Ecotech's end they REALLY need to take some accountability because it's been an issue for a LONG time and they don't acknowledge it to their customers (at least they didn't when I was dealing with them)... stressed out my corals pretty badly as I wasn't able to attend to the tank every single day at that point...

Koigula · Sep 13, 2018

I had same issue on two of four G3's loosing time and staying on late into the night. I messed and messed and issue will resolve itself and then randomly reappear in 2 to 5 days. They want to give me a great deal on a new driver board. I view it as chasing lost dollars. They also claim it is a rare issue but I have it happening twice.

I may phase them out with a traditional light off by a socket for better reliable control. I have to turn they power strip off at night for piece of mind as the controller is unreliable. I am sure sure they will claim this causes other issue. As they fail I cam converting over to ATI hybrid with Kessil 360s.

The issue killed a Red Plant the size of a fist so my patience with lack of accountability is worn thin. The original power supply enclosures can be purchased in China 50 usd. Half of the light is turned off and un utilized with the AB+ program. Most coral farms use block boxes and T5s.

PhilT · Dec 31, 2018

iggy said:
I had same issue on two of four G3's loosing time and staying on late into the night. I messed and messed and issue will resolve itself and then randomly reappear in 2 to 5 days. They want to give me a great deal on a new driver board. I view it as chasing lost dollars. They also claim it is a rare issue but I have it happening twice.

I may phase them out with a traditional light off by a socket for better reliable control. I have to turn they power strip off at night for piece of mind as the controller is unreliable. I am sure sure they will claim this causes other issue. As they fail I cam converting over to ATI hybrid with Kessil 360s.

The issue killed a Red Plant the size of a fist so my patience with lack of accountability is worn thin. The original power supply enclosures can be purchased in China 50 usd. Half of the light is turned off and un utilized with the AB+ program. Most coral farms use block boxes and T5s.

Are all 4 lites on the same setup? I’m having same issue. I have 2 G3 pro xr30s. For the last month or so, one of the two is also a few hours behind the other. If I reprogram or unplug, it syncs up but then reverts again in a day or so.

Support said try a calibration else I need a new driver board. How much did they say a new board cost? Do you have to send it back or can you replace the board yourself?

I bought mine used so no warrantee.

Koigula · Jan 20, 2019

I solved issue for awhile. They lose program if turned off at night. I started turning them off at night and issue randomly appears later on.I started turning them off when they failed to go off a few times. I'll try to get a few more years out of them and move on. I never liked idea of buying light channels and turning them off. ie AB+ program.