I dont understand this. If you look through the side of the vial, do you are looking through about an inch of liquid, the color should be much darker than if you are looking from the top of the vial, where you only have about 1/8th of an inch liquid to look thorugh. Thats how the 2 different 'ranges' are meant to work, when you look through a longer distance of liquid you are making the color more intense. You have a high difference between these 2 readings, you are meant to divide the reading by 10 if you look thorough the side of the vial, I am not sure if you are doing that already. Can you take a piccy looking through the side and from the top and post it?
BTW when you look through the side, you are meant to look from one wall of the vial to the other wall, its a thin layer of liquid you look through sideways. You should not look through the base of the vial if you are doing the 'side to side' reading.