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Really Pleased with Live Aquaria

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Squishie89

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Last week I ordered a bonded pair of Fancy Gumdrop Coral Crouchers from Liveaquaria's Divers Den. I got the fish on Tuesday morning. The female was small (only about an inch) and the male about 1.5 inches, but both were alive and adorable. Anyways, I acclimated them to the quarantine tank as per usual (gave them a super long 2 hour acclimation). They were listed to be eating frozen brine very well, so Tuesday evening I tried to feed, no luck. Tried again Wednesday evening, no luck. Thursday evening the male ate, the female did not. Friday was the same as Thursday, except I started noticing that the female did have something coming out of her rectum. I have not dealt with any fish diseases yet, so I was far from capable to accurately diagnose her, but from what I have read I figured it might be internal parasites. Saturday and Sunday went by as the same, male ate, female did not, female excreted stuff. And I should say, I tried feeding live brine, live blood worms, 2 different types of frozen brine, and frozen mysis (male likes the mysis). When I would try and feed the female food would sit on her head or right in front of her. Monday I was finally able to get prazi pro, some more foods, and selcon (I had also tried garlic to no effect). But when I came home she was already dead. I had already been in talks with LA in case they had any insight or help, and to keep them updated. I e-mailed them Monday evening about the death (and I put the body in the fridge in case they wanted it back). They e-mailed back first thing Tuesday morning saying to throw out the body and that I would have a credit in my account for the loss. I was sad as this is my first fish loss since starting, but I am glad it happened with LiveAquaria as I couldn't ask for a more helpful and understanding company.
The male is still doing well, he attacks the pipette to get food and eats like a champ.
 
They are a awesome company and stand behind there stuff. Sorry for your loss.
 
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.

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