RED SEA LED's issues

BobFageUK · Oct 6, 2020

I have two 90 Red Sea LED units. (I am in the UK) today one of the lights stopped working. But the issue I have is that I cannot get the app to work. I enter my email address and the password and go to enter but the app just throws me out and I am back on the apps on my iPhone and if I open the ReefBeats app I get the same issue email and password hit the next button and round and around I go.

I sent a message to Red Sea (ReefBeat) and explained this and for some reason they want to send me a replacement head? it is an app issue but I cannot get them to understand this. Can you understand what my problems is???? if anyone knows how I get the app to work I would be so pleased to hear it. I have only one light on my tank working and I am sure I will have some unhappy corals soon.

DungSl1nger · Oct 6, 2020

I might be lucky but I have had few problems with the lights or the app. During my last connectivity issue (new router) I did delete the app and re-downloaded it. That is something you can try. This means you have to pair again but again it is another simple thing to try.

BobFageUK · Oct 6, 2020

I have an iPhone 8 plus and I delete the red sea reed beat app - is there a way the app is still on my phone? as I am unable to get pass the email address and the password. As said once entered the thing just loops back out of the app?

DungSl1nger · Oct 6, 2020

It should delete all data when the app is deleted

BobFageUK · Oct 6, 2020

that is what I thought, so cannot understand why I cannot enter the site. Red Sea confirmed that the password and email I gave them was valid. They want to send out a complete head. I doubt it is the head.

DungSl1nger · Oct 6, 2020

Wee Mad Arthur · Oct 6, 2020

Is this of any help?

Urgent: Red Sea LED 90 lights off– No connection

–SOLVED– I cannot seem to connect my Reefer 425 XL deluxe to my Reef LED 90 lights. I lost connection to them after re-building my home network. After that, I tried everything I could: deleted the app on my phone, deleted the lights from the aquarium I set up inside the reef beat app I...

www.reef2reef.com

Wee Mad Arthur · Oct 6, 2020

Also here’s the manual which talks about how to reset the light and at what point to delete the app

https://5w56d28u4co20frgwagf5y18-wpengine.netdna-ssl.com/wp-content/uploads/2019/01/7029_ReefLED-Manual_EN_-v19A-for-WEB.pdf

trmiv · Oct 6, 2020

Sounds like the app is just crashing. Have you restarted your phone after deleting the app? Are you on the latest version of iOS?

BobFageUK · Oct 7, 2020

will try to reset phone...thanks yes iOs is the latest version

Wee Mad Arthur said:
Also here’s the manual which talks about how to reset the light and at what point to delete the app

https://5w56d28u4co20frgwagf5y18-wpengine.netdna-ssl.com/wp-content/uploads/2019/01/7029_ReefLED-Manual_EN_-v19A-for-WEB.pdf

thank you. I have the manual and will read and try to understand it.

BobFageUK · Oct 7, 2020

I will now try and reset the phone and read the manual again, which does not seem to make a lot of sense to me, but I will get the wife to look at it and see where I am going wrong.