Reef Cleaners and online vendor lessons learned

[ahiggins]

John is amazing. He saw the apartment listed on my address and emailed to ask for any specific instructions. I had a few limpets that were suicidal and he reimbursed me for them. I’ll always go to them for my cuc

 

[Tanked2022]

I'm curious why you buy CUC online and not at your LFS? Asking because I need some more in my RSR 450.

Because it’s almost 7 times cheaper than LFS

 

[Tanked2022]

I believe their stock is wild caught, but I have no idea how long they are held prior to shipment. Not sure if that mitigates disease or not.

Interestingly I had a similar experience with them earlier this year. Ordered one of their crews, plus a few add ons. They forgot to ship the vast majority of the prebuilt crew. They took care of it fast enough, didn't even need to do back and forth, I just emailed them saying they missed the vast majority of my order and they sent the rest to be delivered the day I requested. Though I came out of it feeling a bit differently than you I guess. My feeling was; What sort of volume do they do that they can't double check an order ticket before sealing and shipping a package? Esp for pre-built packages, should be an easy check box. Expecting my order to be complete is far from high expectations IMO.

My first time ordering from them got my shipment today very satisfied and John answered every email and question I had and love all the information on website

 

[Lbrdsoxfan]

My first time ordering from them got my shipment today very satisfied and John answered every email and question I had and love all the information on website

I just did an order of blue leg hermits and emerald crabs, I'm hoping for the same. Should ship Tuesday.

 

[Madison Reef]

I also had a positive experience with ReefCleaners. I got more than what I ordered for small snails, but some big snails came dead. I got refunded for those dead snails right after one e-mail. His price, selection and customer service is good. I am planning to shop from here for my new 75 gallon build.

 

[Tanked2022]

I just did an order of blue leg hermits and emerald crabs, I'm hoping for the same. Should ship Tuesday.

That’s awesome I am going to out in another order in couple weeks for more snails and cleaning shrimp the shrimp my local fish stores 50 dollars and reef cleaners 25 each and they all where decent size