You reached out several times? I have a lot of Reef Octopus equipment and I’m suprised how easy they are to get ahold of. You just email
[email protected] and Carlos will email you back. Sometimes I even get a prompt return email on off hours.
I’m also a big fan of Ecotech but IMO they can not touch these pumps. I use Ecotech Radions and Vortechs and the customer service/warranty couldn’t be better. I believe the L1 has been recalled. Through my research they’re a gamble
For reference I have two Varios returns and one on my skimmer and calcium reactor. They’re in their own league.