The Flying Turkey
Active Member
Oh crap. I didn't think of that. It took so long to program I don't even want to test it to find out!
Reef Radiance led light..OMG..What a light....
- Thread starter Budman's Corals
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Oh crap. I didn't think of that. It took so long to program I don't even want to test it to find out!
ambrosius007
Community Member
Do these lights come with default programs that you can follow for programming? Sample programs?
EllisJuan
Active Member
Nice. This was a point of concern for me as I periodically like to kill the power to the strip I use for my lights for one reason or another.
EllisJuan
Active Member
Last evening at around 8 o'clock I sent Rick an email asking him if he could give me an idea as to when I could expect my Lumentek Pro 240. I let him know I had someone here locally that has been planing on buying my current fixture. The buyer of my fixture has been leaning on me hard. They are eager to get their tank up and running and were threatening to just move on and buy something else. I really did not expect to hear anything from him until the beginning of the work week. Well, apparently Rick never stops working...lol. He took the time to call me on a Sunday evening and discuss the situation with me. We had a great conversation about his quickly growing business. He had been at a pet expo in Orlando all week, but still took the time to call. Rick said my light was running just a little behind schedule and he really did not want me to lose the sale of my light. Then he really surprised me and offered to send me a loaner light so I could complete my sale. For free! He said he has a limited number of loaner lights, but can do this from time to time when his customers are up against a unique situation. This is really customer service beyond what I ever expected even after reading such great things about both Rick and Reef Radiance. So, tomorrow he will be sending me a loaner Lumentek and my mounting bracket. I am really blown away.
saltjunky
Active Member
I also talked to rick tonight it was not over a shipping issue as I have not ordered my light will be in the next few days. He took the time to help me pick the best light for my tank and budget. And even went through all the new upgrades with the one I chose. I was not expecting a call or anything till at least Monday and to get it on a Sunday night I was impressed. Talk about a+ customer service. Now I can't wait to get my new light
albrittonsteven
Community Member
Rick is the best he really go the extra mile
EllisJuan
Active Member
I agree. It is great to see a company and owner go the extra mile like that. It was really beyond my expectations.
luxauterna
A softy who loves softies
Does anyone know if the 2-4 week build and shipping time start the date you receive your confirmation email or the date of your purchase made online? I didn't receive my email until Mar 3rd, but I made my purchase on Feb. 21st.
BigRedSquid
Active Member
I believe its from the time u purchase idk
luxauterna
A softy who loves softies
alright thanks
jennmac415
Community Member
I just love hearing all these wonderful stories about Rick and this company. In this day and age it is so REFRESHING to find an owner AND entire company that is so dedicated to it's customers and so willing to go the extra mile. Makes me feel happy that I chose to order my light from them, knowing how much they actually care. Says alot. Not to mention that I LOVE my new light.
Got a lengthy email today. Stating my LumenTek Pro 180 "LUMENTEK PRO 180 CUSTOMERS:
The factory is shipping tomorrow – 3/18 - and we expect to ship these out to you on or around Monday – the 24th."
Yahoo for me!!
The factory is shipping tomorrow – 3/18 - and we expect to ship these out to you on or around Monday – the 24th."
Yahoo for me!!
REEF RADIANCE
Valuable Member
- Joined
- May 7, 2013
- Messages
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- Location
- Dublin, California
- What state or country do you live in
- California
GREAT NEWS!
WE RECEIVED ALL THE REEF RADIANCE DM-155e AND DM-55E MOONLIGHTS THAT HAVE BEEN ORDERED - UP TO TODAY!
AND EVERY LIGHT IS GOING OUT TOMORROW!!
THERE IS NO NEED TO CONTACT US - WHEN YOUR LIGHT OR LIGHTS GO OUT - YOU WILL RECEIVE AND EMAIL WITH A RECEIPT AND YOUR FEDEX TRACKING NUMBER SO YOU CAN TRACK YOUR NEW LIGHTS TO YOU!!
AND WE HAVE A TON MORE ON THE WAY AS THIS FACTORY HAS ( LIKE LUMENTEK ) CREATED A PRODUCTION LINE EXCLUSIVELY FOR REEF RADIANCE SO WE WILL ALWAYS HAVE LIGHTS HERE OR ON THE WAY!
RIC
WE RECEIVED ALL THE REEF RADIANCE DM-155e AND DM-55E MOONLIGHTS THAT HAVE BEEN ORDERED - UP TO TODAY!
AND EVERY LIGHT IS GOING OUT TOMORROW!!
THERE IS NO NEED TO CONTACT US - WHEN YOUR LIGHT OR LIGHTS GO OUT - YOU WILL RECEIVE AND EMAIL WITH A RECEIPT AND YOUR FEDEX TRACKING NUMBER SO YOU CAN TRACK YOUR NEW LIGHTS TO YOU!!
AND WE HAVE A TON MORE ON THE WAY AS THIS FACTORY HAS ( LIKE LUMENTEK ) CREATED A PRODUCTION LINE EXCLUSIVELY FOR REEF RADIANCE SO WE WILL ALWAYS HAVE LIGHTS HERE OR ON THE WAY!
RIC
