Reef Savvy Ghost Overflow Pre-Sale

[Sacohen]

There are 2 different places to send them information.
One is "Request a Quote" that is for them to build a tank for you and it did take a while for them to get back to me.

If you want information on the ghost overflow file out the form at the bottom of the ghost overflow page.[h=1][/h]

 

[SloppyJ]

Yeah, that's the one I filled out. Oh well, I guess I'll just have to patient.

 

[jerseypete]

Yea wanted to order a tank with the overflow. It took two weeks to answer one email. Had questions next email took 2 1/2 weeks to answer. Needless to say after 6 weeks gave up. They have nice stuff. Sometimes being too busy can kill a company also.

 

[kingrl2]

I just called their 1-800 number and then woman I spoke to said they still aren't available. She said she believed they where discontinuing them, but she hadn't been given the final word yet.

 

[Sacohen]

Why would they discontinue them? I think they are great. Too bad my tank can't be drilled.

 

[kingrl2]

I'm not sure, it didn't make much since to me either.

 

[miamiangler]

Try Glass holes .com , I drilled three holes into my tank using their overflow . did a test run and it works awesome , very quiet .

 

[reefsandrotts]

what make everyone want this overflow? I looked on their site and theres almost no info about it, anyone have pics?

 

[SloppyJ]

It's a built in overflow box that allows you to use a bean animal overflow. The weir is magnetic and it's just a cool design. Someone will copy it and make a lot of money.

 

[Jlobes]

It's a built in overflow box that allows you to use a bean animal overflow. The weir is magnetic and it's just a cool design. Someone will copy it and make a lot of money.

Patent pending.....I'm sure


It's a great design, simple and effective, and an easy add on to any tank.

 

[SloppyJ]

I'm sure it's not hard to get around that. Someone on ebay is already selling a version. It's not as nice though.

 

[Joe G]

Everyone's tells me how great reef savvys customer services is but I also found it very difficult to communicate with them when I wanted a quote for a tank.
My last email to them was asking where I send money to
In order to be put on the waiting list for a tank.
It's been months and no repIy.
I also plan on getting a ghost over flow when the re release them but hopefully it won't spring a leak like my boys ghost did.
They did promptly fix the problem and my friend was very pleased with how they handled the situation .
It's still a bummer to wait a few weeks for something, set it up and realize its got a leaky seam.
I'm not trying to bad mouth them Their product def looks amazing and if i could own one of there tanks I'm sure I would be supper happy.
The ghost is a sick overflow I wish I would have not waited to order one .
I wish there site said the overflows were limited supply and I would not have procrastinated on getting one.

 

[jerseypete]

I think their just a small business that wasnt ready for their product to take off like it did. I could never get anyone to answer the phone when i called. I wanted a quote for a tank and had to wait like 10 days just for a response. Got a generic quote like it would be $1800. Said a shipping quote would be sent after tank quote. Never got it. Sent another email asking for shipping quote took ten days to respond. Sent email with phone number asking for someone to call me so we could work out the details of the tank. Nobody called. People with their tanks seem happy with their product. But the should have some type of waiting list that published so you know where you stand in terms of waiting. And at least return calls. I just ordered a custom sump from lifereef. Took 7 months to get. But i knew where i stood all the time. Site has waiting list posted and when your sump will be built. I actually got it a 2 weeks early. But sometimes being too busy is just as bad as not enough business. I do like the look of their tanks though.

 

[jt17]

I filled out the form for a ghost last month and still haven't heard anything. It would nice of Felix to just post that they are out of stock and they're too busy with building their world class tanks to focus on this product and then we would leave them alone I've been putting off this portion of my 100 gal build cause I've seen these in person and they are all that, but I can only wait so long.

 

[SloppyJ]

I gave up on them. If this is how their customer service is going to be, I don't want anything to do with it.

 

[Reef Savvy]

Hello everyone,

The truth is, we're experiencing major growing pains. I understand your frustrations and it truly saddens me to read these types of comments. The feeling it evokes is sadness, because I care so much about the big picture and the complete customer experience. When someone says we lack customer service it actually hurts me, maybe I should not take it personal, but sometimes I can't help it. We really do pride ourselves on great customer service and hundreds, if not thousands of customers can attest to that. Ask around on all the forums or even google us, you could go on for days and you'll only get positive feedback. We're a small family owned and operated shop and at times it feels like we're growing faster than we can handle. We work an average of 70-80 hours a week and it's still not enough. I only wish I could answer every email the same day it comes in, but that's simply not possible because of the sheer number we receive. We're not perfect, but working on ways to better ourselves and on different ways to address these issues.

As far as the Ghost Overflow goes. It is not discontinued, it is simply on hold for the time being. It was a conceptual design which we did not anticipate to have such an overwhelming demand. We are working on better ways to manufacture them in large quantities and are also working on a new version. We do intend to keep the manufacturing in the USA. At the moment we do not have an estimate for when it will be released.

Sincerely,


Felix Bordon

 

[Joe G]

Thanks for the update Felix .
I know u guys build the best tanks and your product is in high demand. I can understand how hard it must be for a small company to keep up with all the inquires u receive for your product .
Don't be saddened your company is expanding and that's good thing.
I'm sure after this transition it will be Easier to keep up with the demand and you will be able to supply us with your great product.
Although I feel it is hard to get a tank or overflow from u I still want one
Living here in Miami I'm sure I will own one of your tanks eventually .

 

[kingrl2]

Thanks for the update Felix, I'm glad to hear the ghost overflow isn't being discontinued...I was really hoping to get one soon for my upcoming build.