Reefbot syringe stuck

Beamerino · Jul 11, 2020

I have had my reefbot functioning flawlessly for about three months. Unfortunately the syringe mechanism appears stuck. It moves, the magnetic stirrer rotates but the needs never descends and the plunger doesn't either. I have used tech support but no answer is 8 days. Is there a hardware reset?

Mastiffsrule · Jul 11, 2020

Good evening,

First would like to say #WelcometoR2R

Bummer the first post has to be a trouble shooting one. Hopefully we can find another user tonight that has experienced the same situation and can help.

Reef Kinetics · Aug 2, 2020

Hello, kindly contact us on [email protected]

Beamerino · Aug 3, 2020

I have tried, but I only get a response once a week. It has been 2 weeks since my last response. I love the product but this is frustrating

Reef Kinetics · Aug 3, 2020

Beamerino said:
I have tried, but I only get a response once a week. It has been 2 weeks since my last response. I love the product but this is frustrating

Hello,
I’m going to follow it up with the team and you’ll get a response tonight.
please email me the serial number of your device on [email protected] and I’ll make sure that it’s solved.

thanks,
Rabih