Reefi Duo extreme settings

[code4]

@lexinverts how long are the UV at peak?

Thanks

 

[P-Dub]

I feel like I'm being personally attacked. Here's my side if I'm allowed to post.

I've tried very hard to make all my customers happy and learned the hard way that there's someone just unable to please. First they bark at my instructions to help them to figure out their network issues are too vague. Not knowing their level of computer/networking technical background, so I then provided detail simple step by step instructions. Then I'm accused of patronizing with too many trivial steps. When someone think they are an expect, it's so hard to get them to just do some diagnosis steps and report back. So I ended up just replacing an Extreme and paid for shipping both ways half way around the world. When I received the returned unit, nothing was wrong with it.

There is that condescension I was referring to. I somehow knew Daniel would not be able to help himself. Of course, he would feel personally attacked, I would not expect a professional, and frank acknowledgment that the lights, instructions, and support have their shortcomings nor an honest effort to address and correct these shortcomings.
I also covered, in sufficient detail, the issue with the one light that needed replacement. If those details wish to be ignored, so be it. I don't attack, I just presented some of the details of my experience.

 

[P-Dub]

dang, sorry to hear that you had such a crappy experience working with Daniel and the lights.

I was fortunate to not have had any issues come up yet. My two lights synched without issue on setup. I've also had several power outages since setting the lights up and luckily haven't had your issues either with the lights losing time. They have either kept their time, or resynched with the internet quick enough that I didn't even notice they lost time.

I do agree that the interface needs some modernization.

I think that is outstanding that you have not had the experiences that I have. I think there might be issues with more than two lights connected. Just speculating here. I might make a list of exactly what issues I have experienced, document them with screenshots and videos, and post up sometime. Honestly, it is more work than I want to deal with though. Oddly, this is the only piece of equipment I have had chronic, repeating issues with. Luck of the draw I suppose.

 

[ase0227]

I feel like I'm being personally attacked. Here's my side if I'm allowed to post.































I've tried very hard to make all my customers happy and learned the hard way that there's someone just unable to please. First they bark at my instructions to help them to figure out their network issues are too vague. Not knowing their level of computer/networking technical background, so I then provided detail simple step by step instructions. Then I'm accused of patronizing with too many trivial steps. When someone think they are an expect, it's so hard to get them to just do some diagnosis steps and report back. So I ended up just replacing an Extreme and paid for shipping both ways half way around the world. When I received the returned unit, nothing was wrong with it.

I just want to post some appreciation to Daniel. I have had only one actual problem with my lights and Daniel replied to me in record time. He asked some basic questions to remedy the issue and then immediately sent a replacement LED puck. I received the new part quickly, his customer service and willingness to answer questions even when it turned out to be MY user error has been absolutely spectacular. I love the first light so much I bought a second one! Thank you so much Daniel and I look forward to continuing to use your products.













I

 

[colin69_us]

I as well have had no issues. Fantastic very powerful lights!