Reefkinetics Reefbot
- Thread starter reefwiser
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MyReefRobbedMe
Active Member
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- Jan 14, 2018
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I wrote to support asking about the accessories package also since I couldn’t make it to Florida for Rap . It’s Been almost a week and haven’t heard back . I Was hoping to catch you guys while you was in the states for Rap so I could get more needles . When will we be able to get these ? Purchase these ect ? This is my second inquiry on this . The first response I got was that there was a problem with shipping . I figured that had been worked out by now has been couple months
Hello,
We are still working on shipping accessories to the US. Will definitely let you know once they are available for shipping.
My experience with this product is becoming a bit of a nightmare, after 1 week and several support mails it finally connected to Wifi, only for me to find that the whole backplate was misaligned as the screws have come off, and they can't be fixed anymore because the threads have been damaged. The syringe and the vial are so far misaligned you can't run a test. Guess it needs a replacement, or probably rather a refund..
E-Mailing them again.
E-Mailing them again.
No worries, this will be fixed first thing in the morning.
We are still working on it.
Kindly note that NYOS calcium has powder in it and needs a lot of testing.
Acro maniac
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- Aug 10, 2016
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Where is everyone getting tropic marin no3 kits?
Brs has been out for weeks and the link in the support section on the reefknetics app is for the UK and does not ship to US.
Brs has been out for weeks and the link in the support section on the reefknetics app is for the UK and does not ship to US.
Tropic Marin promised to supply more to BRS also they mentioned that you can ask your LFS to get them for you.
Acro maniac
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Did they give a timeframe for supplying brs? My lfs,s all are very proud $$ of products they dont normally carry.
Acro maniac
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If I read corretly and its not that difficult to transition powders to liquid. It would sure be worth reefknetics looking into a licensing agreement with one of the reputable companies to supply all test on the bot.
That way there is one source.
That way there is one source.
I got a replacement from the dealer, but with the new one I have the next issue:
The testing chamber keeps flooding with every test, how do I prevent that?
I unplugged it right now to avoid it doing it during the cleaning...
This product really seems to be more of a prototype...
The testing chamber keeps flooding with every test, how do I prevent that?
I unplugged it right now to avoid it doing it during the cleaning...
This product really seems to be more of a prototype...
Seems like You've got some bad luck!! Unfortunately! It's been working beautifully for the vast majority of us with minor issues. Luckily their support has been spot on, they'll straighten it out for you!
Pife
Active Member
I wonder if your calibration somehow got way off.
MyReefRobbedMe
Active Member
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Try to calibrate it . It shouldn’t be adding but a very little amount . You may have a bad waste pump if it’s not pumping out . If calibration doesn’t work . Send a ticket in
The overflowing is caused usually when a user miss calibrate his unit. Please email us and we’ll remotely calibrate it for you
They didn’t give us an ETA but I believe personally believe that they are shipped
I’ve not calibrated the unit myself.
Support has written to me and told me to check the 3rd pump for the test chamber, I’ve done as described.
What I ended up with is a flooded reefbot (again).
Sorry to say, but this product is an 800$ disaster.
