PLEASE DELETE.
As soon as I open my big mouth, they respond and make it right.
GOOD BUSINESS!
As soon as I open my big mouth, they respond and make it right.
GOOD BUSINESS!
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Give them time, perhaps? You say you sent several messages in an eight hour period.I couldn't seem to post a new thread in the vendor forum, so I have no choice to put it here. I ordered a pair of Nahacky Fairy wrasses yesterday for $348.00. They arrived this morning and looked half dead in the bag. There were no heat packs in the box either and water was very cold and slightly cloudy. I told them right away, they said "its normal for them to be resting", I agreed and started the drip acclimation. About 40 minutes into they still were not swimming and were breathing heavily. They died about a half hour later. I still have them sitting in a bucket of water. I was speaking through facebook and they said they needed to wait until the owner got in. That was 8 hours ago. I sent them several messages and still have not even responded once. I obviously see that the messages are being read. They even have a guarantee posted on the website and they sent me it prior to shipping. I dont feel this is right. We aren't talking about a $30 fish here.
Give them time, perhaps? You say you sent several messages in an eight hour period.
Did you use Paypal ? You can file a complaint with them if you did....
Did you use Paypal ? You can file a complaint with them if you did....
I recommend taking a breath and giving them more time to respond. I think your expectations for immediate resolution are unreasonable. Perhaps they're asking questions internally to find out if they had internal process failures, etc. It hasn't even been a day and you're here bad-mouthing them. Give them time to make it right.

