Hi there! Thank you for your post. Your best bet is to send an email to [email protected] (if you have not already done so). That will create a ticket for your inquiry that cannot be closed until you are helped and your case is resolved. I know the team prefers situations like this be handled through our support portal so that it's easier for us to identify trends, lookup similar situations and how they were resolved, etc. I am sure we'll get you squared away in no time! The office is currently closed, but they'll be back tomorrow morning at 9 am CST. Thank you for giving us the opportunity to help you.