Rossmont Mover Connection Help needed!!!

DudeBruh · Feb 17, 2019

I have been through the YouTube videos and there website. It’ll say it connects but then comes up error 10 and need internet connection. This ting is going against the wall shortly. I hate it

Mrx7899 · Feb 17, 2019

DudeBruh said:
I have been through the YouTube videos and there website. It’ll say it connects but then comes up error 10 and need internet connection. This ting is going against the wall shortly. I hate it

I just connect to it through it own wifi. I select its wifi connect to it and then open the app works all the time.

DudeBruh · Feb 17, 2019

Can you please clarify? Do You never integrate it to your home WiFi? If I leave it open and have to manual switch to “rossmont10......” WiFi then I can get one pump to turn on. Why one, no idea. It won’t let me turn it off /on or change power either. This has been beyond frustrating

Mrx7899 · Feb 17, 2019

No I never integrated it to my home wifi I would just connect to it when I needed to change something. Did you go to settings and add each pump. I think if you tap or hold the button for 20 seconds on the waver it will reset it. Might want reset it and try again.

DudeBruh · Feb 17, 2019

Mrx7899 said:
No I never integrated it to my home wifi I would just connect to it when I needed to change something. Did you go to settings and add each pump. I think if you tap or hold the button for 20 seconds on the waver it will reset it. Might want reset it and try again.

Yep retried several times. So I tried plugging them in now with no mover and one is on and Noisey and one is completely dead. .... May have something to do with it lol. I don’t know. Can’t say I’m happy at all for the money spent

DudeBruh · Feb 17, 2019

Well I cAlled and they are going to exchange them for me for something else. Most likely will try Nero’s or just cheapo ones

Mrx7899 · Feb 17, 2019

DudeBruh said:
Well I cAlled and they are going to exchange them for me for something else. Most likely will try Nero’s or just cheapo ones

Mine did that I took the Impeller out and put it back in and it worked. And the noise will go away after a couple days. Mine a silent

Rossmont · Feb 20, 2019

Hello guys. We subscribed today and whenever you need support we'll help you immediately. We're sorry to hear about DudeBruh issue got no proper solution and wonder if we're still in time to help? Did you anyway tried to reach out to us in any of the available method like email or fb?

DudeBruh · Feb 20, 2019

Rossmont said:
Hello guys. We subscribed today and whenever you need support we'll help you immediately. We're sorry to hear about DudeBruh issue got no proper solution and wonder if we're still in time to help? Did you anyway tried to reach out to us in any of the available method like email or fb?

Yep called, emailed, FB messaged on a Friday night. Sunday afternoon I Took them to store and they couldn’t get them to operate (waver or the one powerhead). I exchanged them for a different brand.

Rossmont · Feb 21, 2019

We do apologize. Our customer service works great during the week but it's limited in the weekend (we'll try our best to improve in future though) and we feel by having the chance to assist on Monday we would have solved the issue. We got your fb message on Sunday. We answered fb and email Monday morning but got no reply from you as it probably was too late yet.

DudeBruh · Feb 21, 2019

Rossmont said:
We do apologize. Our customer service works great during the week but it's limited in the weekend (we'll try our best to improve in future though) and we feel by having the chance to assist on Monday we would have solved the issue. We got your fb message on Sunday. We answered fb and email Monday morning but got no reply from you as it probably was too late yet.

Understood, thank you for reaching out.