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Royal Exclusiv Just Earned A Customer For Life!

  • Thread starter Thread starter Siasl
  • Start date Start date
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Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.

Siasl

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1) I don't work for Royal Exclusiv

I just did a tear-down tank sale and therefore had to sell off my Bubble-King Supermarin 300 (with RD3 Speedy). It is, IMHO, the best skimmer ever and looks like a Ferrari.

However, the "body" of the skimmer was broken in transport to its new home. To make a long story short, I contacted Royal Exclusiv, ordered the body (no baseplate, no collection cup, no etc...) and then went back and forth with them on logistics.

Last night, I get this email saying something like, "we are sorry, but we are really worried that the body will not 100% match up to your base-plate, collection cup, and so forth. If you only pay for the body, would you mind if we send you a whole new skimmer (minus pumps)?"

Um. Yes please. I have heard in the past it is hard to get BK parts - they are opening a warehouse in Florida and nothing in my exchange would indicate a difficulty in getting parts. Good job guy!
 
Awesome! You don't hear about that too often these days.

I will keep this in consideration when ever I upgrade to a "big boy" tank and am looking at skimmers.
 
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.

IF YOU HAD TO TAKE A REEFING EXAM, WOULD YOU PASS?

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  • Other (please explain).

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