RS ReefMat 500 Gears Locked -Back to Socks (TEMP)

[jphilip813]

I purchased this Reefmat 500 in September 2023 from BRS and it has jammed 3 times as of today I only had to replace the roll twice. The wheel stopped turning forcing me to go back to socks temporarily (I hope). The gears seem to lock up and stop turning. I reach out to Red Sea for some assistance. They asked me to make a video of the issue. Has anyone else had this experience and what is the warranty replacement like so far? I spoke to one of the local Red Sea dealers here locally and they told me they just replaced their motor last weekend as well because the mat kept jamming.

 

[OctaviusBrine]

Yep same happened to me. They replaced it I hope this isn’t going to be a common problem going forward.

 

[jphilip813]

Yep same happened to me. They replaced it I hope this isn’t going to be a common problem going forward.

Well, thats good to hear. How long did it take them to send you a replacement and has yours jammed since the replacement was installed?

 

[OctaviusBrine]

They sent it out fast however FedEx lost the first one. Also shipping to Alaska always takes forever I swear. I know when I place a brs order everything takes an extra day as well. One day shipping is always two. So I’m not a fair comparison if you live in the lower 48. There parts come from Texas.

So far I’ve been jam free since October. I originally had mine for almost a year when it first broke.

 

[radreef02]

Had mine since they released & it just went out a month ago. I bought a motor from china & it just came in

Redsea sent me a replacement motor & that came in a week. Problem solved

 

[jphilip813]

They sent it out fast however FedEx lost the first one. Also shipping to Alaska always takes forever I swear. I know when I place a brs order everything takes an extra day as well. One day shipping is always two. So I’m not a fair comparison if you live in the lower 48. There parts come from Texas.

So far I’ve been jam free since October. I originally had mine for almost a year when it first broke.

Nice man...I reached out to them (Red Sea) last night, they got back to me this morning asking if I feel comfortable replacing a part within the motor. Hoping it gets here soon since I am in West Texas and they are some where in Texas as well.

 

[jphilip813]

Had mine since they released & it just went out a month ago. I bought a motor from china & it just came in

Redsea sent me a replacement motor & that came in a week. Problem solved

Do you have the part number that you purchased or was it another motor, did you use Ali Express?

 

[vic5hands]

Yep same happened to me. They replaced it I hope this isn’t going to be a common problem going forward.

buy a spare

 

[vic5hands]

Do you have the part number that you purchased or was it another motor, did you use Ali Express?

 

[jphilip813]

Hi, thx for the reply, what's the part number on that?....the image was too small . I am on my work computer

 

[vic5hands]

R35473 RED Sea

 

[David_CO]

My motor gave out after like 14 months, red sea quickly sent me a replacement. its a really easy swap. They are cheap so i'll probably keep one on hand.

 

[jphilip813]

R35473 RED Sea

Thanks, man I just literally purchased one on Saltwateraqarium.com ($24.00)