saltwaterfish.com

Do NOT order anything from saltwaterfish.com. I ordered some cleaner shrimps from them and they all arrived doa. Gave me some store credit back and I had placed an order for a small blonde naso tang. I requested in the note section to get a healthy naso (wishful thinking). They sent me one of...

www.reef2reef.com

jrill · Sep 26, 2021

I used them several times. There have been some losses but they have always made good on refunds when necessary.

Rtaylor · Sep 26, 2021

I placed 1 order with them. I emailed them first to clarify the species (gigantea anemone) as the description said also known as haddoni. They emailed me back that the anemones were indeed gigantea and not haddonis. I ordered 2. They sent me 2 haddoni anemones. I contacted them and they did give me a full refund (they didn’t reply to my first several emails, I had to threaten to dispute the charge, and then suddenly they answered my email). They also immediately changed the description of the anemone on their site so it no longer said gigantea. It seemed like they were trying to cover their butts as they updated it within hours of my first email, yet didn’t find time to reply back to me until 4-5 days later. I didn’t request a full refund, I was expecting to discuss options available to remedy the problem, but they just issued a full refund in their first reply to me. I don’t think they would have refunded me if I didn’t have the email from them explicitly stating they were gigantea anemones.

sergifed91 · Sep 26, 2021

Rtaylor said:
I placed 1 order with them. I emailed them first to clarify the species (gigantea anemone) as the description said also known as haddoni. They emailed me back that the anemones were indeed gigantea and not haddonis. I ordered 2. They sent me 2 haddoni anemones. I contacted them and they did give me a full refund (they didn’t reply to my first several emails, I had to threaten to dispute the charge, and then suddenly they answered my email). They also immediately changed the description of the anemone on their site so it no longer said gigantea. It seemed like they were trying to cover their butts as they updated it within hours of my first email, yet didn’t find time to reply back to me until 4-5 days later. I didn’t request a full refund, I was expecting to discuss options available to remedy the problem, but they just issued a full refund in their first reply to me. I don’t think they would have refunded me if I didn’t have the email from them explicitly stating they were gigantea anemones.

Ty. I have done more research on them and found a whole website full of negative complaints.

jrill · Sep 27, 2021

One thing I don't like is on the web site they show a contact address out of Florida. But the fish will ship to you out of California.

Tamberav · Sep 27, 2021

jrill said:
One thing I don't like is on the web site they show a contact address out of Florida. But the fish will ship to you out of California.

My guess is they ship from wholesaler facilities. This isn’t that uncommon. Prices seem to reflect this.

jrill · Sep 27, 2021

Tamberav said:
My guess is they ship from wholesaler facilities. This isn’t that uncommon. Prices seem to reflect this.

I'm sure that's correct. I just would like to be told that up front.

ltcmiller · Oct 19, 2021

sergifed91 said:
I was looking at there site. has anyone ever ordered from saltwaterfish.com and how was your experience? any problems or all good?

I have used them over the years but lately I've had problems. Today my recent order arrived. Was suppose to get three cardinals - one was DOA and the other two bags were empty - nothing in them. Also four dottybacks and they all arrived struggling for life and one DOA. I'm trying to nurse the other three. One Tang was struggling and most likely will make it. I filed a claim (as usual) and they will most likely credit my account. But too many issues lately so will try another supplier.

sushi_and_sashimi · Oct 19, 2021

I tried them out last week. One fish DOA, the remaining 3 died in under 5 days. Went through a bunch of meds and saltwater trying to save them. So they won't refund the shipping and boxing fees and taxes and jacked up the prices on the fish as well only to give a credit for the fish at the lower price. They couldn't even ship healthy fish from LA to San Diego (yeah, I too noticed they didn't come from Florida). Think twice before buying an expensive fish from them.