Saltwaterfish.com

[dlh]

This company claims they are in Vero Beach Florida. In fact they are just a reseller, middle man. Their "inventory " is shipped from Hawthorn Ca! Their website is deceiving

 

[tinyfellows]

they have multiple warehouse they ship from to get items to you as quickly as possible

 

[CoralB]

I hate when that happens but thanks for sharing that with everyone !!! Let us know how your order turns out over all .

 

[dlh]

Nothing on their website mentions this! California is about the farthest from my location you can get!

 

[monkeyCmonkeyDo]

They are a sister company. I think sdc owns them
D

 

[ZoWhat]

You should contact CNN over these saltwater atrocities

 

[blaxsun]

Should be there tomorrow...?

 

[J.D.]

Hawthorn is the location of Sea Dewilling Creatures, an importer for many distributors. They ship form that location directly to end users when possible, same as LA and others.

 

[mindme]

reefs4less.com is another website they own. Has cheaper fish, but less warranty. I think it's a better deal honestly as you still have to pay shipping on replacement fish with saltwaterfish.com unless it's DOA, and both have the same DOA policy.

They have at least 1 more, but I forgot it's name. All of them ship the same fish, have same order process, etc. Even the support people are the same, so it's all the same company.

 

[jrill]

I agree its kinda deceiving. I first ordered from them thinking they were in Florida and since I'm in North Carolina the fish would get here faster and with less delays than from California. I was wrong. Overnight from California has taken two days for the last year. I think they should say on their web site that the fish ship from CA

 

[acanman]

I've gotten tons of stuff from them and never had a delay in shipping. It's not there fault anyways if your package gets delayed lol. All there stuff doesn't come from cali I've gotten stuff that came out of Florida. It just depends

 

[dlh]

they have multiple warehouse they ship from to get items to you as quickly as possible

 

[dlh]

I've gotten tons of stuff from them and never had a delay in shipping. It's not there fault anyways if your package gets delayed lol. All there stuff doesn't come from cali I've gotten stuff that came out of Florida. It just depends

 

[dlh]

Now what? I knew this would happen! I'd like a total refund

 

[acanman]

I feel like your blaming saltwaterwaterfish.com when it's fed ex that's to blame.... and you have to wait until it was soposed to arrive and file a claim on there website. Since it's a late shipment you will get a total refund

 

[dlh]

I feel like your blaming saltwaterwaterfish.com when it's fed ex that's to blame.... and you have to wait until it was soposed to arrive and file a claim on there website. Since it's a late shipment you will get a total refund

If it had been shipped from Florida it would have made it overnight

 

[LeftyReefer]

It got stuck in the Fedex World Hub in Memphis.... FedEx #$%^& the bed on this one, not the vendor.
I wouldn't worry too much, they should take care of you.

 

[foxt]

That sucks, but you never know with shipping these days. Hope it works out for you.

 

[Jacaine]

I'm waiting on a delivery today from them. It shipped out of Florida. This is my 4th order for them and never had a problem. Hope everything works out for you.

 

[jkcoral]

Now what? I knew this would happen! I'd like a total refund

Very frustrating, and I’m sorry to see someone else being screwed by FedEx.

Fedex is a complete disaster for the last year, especially for anything going through Memphis. After reading so many stories and experiencing my first ever delayed shipment a few months ago (all corals doa) I stopped shopping anywhere that didn’t have UPS as a shipping option. In fact, I know plenty of retailers that have switched to using ups exclusively in recent months.

For what it’s worth, shipping from FL wouldn’t have mattered. The shipment I had get delayed in Memphis was coming from South Carolina to me in FL. If it goes through Memphis, it’s a gamble bud.