Sb lights

Hyde2406 · Jun 9, 2019

I'm not sore what's happening I ordered lights from SB lighting on June 2nd. I've tried calling, left messages on their website, and emailed the Gmail address on my pay pal with no response. I read the page on the web site that says most lights leave the shop in 2-4 days very rarely will it take a week. I haven't heard a peep from them in response to any of my attempts to contact them and haven't received a shipping confirmation. I was hoping to upgrade my light to WI fI but at this point I'm starting to feel like I need to cancel my order and start over. Anyone have any issues getting a response or actual equipment through SB lighting?
Thank you all for everything you do! I've been a creeper on here for years... So much knowledge! Thanks

Ron Reefman · Jun 9, 2019

I don't think they are that big an outfit. I know some small companies close down for a week where everybody takes vacation? They've been around for some years so they must be doing something right.

hafer12 · Jun 9, 2019

Website states :
Important shipping notice!! Our factory will be closed from 2/1/2019 through 2/13/2018. Orders made during this time for items not in stock in our California warehouse, will be shipped out on 2/15/2019 in the order they were placed. Please anticipate delays and consider before ordering if timing is critical to your install.

We have 36,48, and 60" sBar Actinic in stock in California, all others are factory direct.

Hyde2406 · Jun 9, 2019

hafer12 said:
Website states :
Important shipping notice!! Our factory will be closed from 2/1/2019 through 2/13/2018. Orders made during this time for items not in stock in our California warehouse, will be shipped out on 2/15/2019 in the order they were placed. Please anticipate delays and consider before ordering if timing is critical to your install.

We have 36,48, and 60" sBar Actinic in stock in California, all others are factory direct.

It's now June

Hyde2406 · Jun 9, 2019

Hyde2406 said:
It's now June

Even if that is the case you would think they would still respond to multiple attempts to contact them.

hafer12 · Jun 9, 2019

Is it June already? Lol assuming this might play on your issue. FB message Mike Herman

Hyde2406 · Jun 9, 2019

hafer12 said:
Is it June already? Lol assuming this might play on your issue. FB message Mike Herman

Thank you I emailed him. The email on my pay pal purchase was different from the one on the Facebook page. We will see, I was hoping to upgrade to the WiFi model but if it's gonna take much longer I won't want to do that.

RCS82 · Jun 9, 2019

I've tried emailing them about ordering an actinic bar, and no response also.
After reading threads about this I won't bother sending a second email. There are plenty of other lighting companies who would gladly take my money lol.

Hyde2406 · Jun 9, 2019

RCS82 said:
I've tried emailing them about ordering an actinic bar, and no response also.
After reading threads about this I won't bother sending a second email. There are plenty of other lighting companies who would gladly take my money lol.

The issue is I have paid for a light

and no response

Hyde2406 · Jun 11, 2019

Everything is good, spoke to the owner, they are a little behind but should be back up to speed soon, since they have added a 3rd shift, haven't gotten tracking #yet but will in the next day or 2

grantUcorals · Jun 12, 2019

Hey!! Anytime I need a quick answer I’ve had luck with them by calling the actual fish store they run and either the guy or his wife will be there and helped me get information I’ve needed .....I tried to call the “light store number” and never had luck so I started to call the actual fish store itself!