SB Reef Lights

[granitesports]

Are they still in business? I have been trying to reach them for 2 weeks on a new light that is dead and no response.

 

[miroch]

Are they still in business? I have been trying to reach them for 2 weeks on a new light that is dead and no response.

I just made a similar post. I placed an order 2 weeks ago, no email or phone response. How can anyone leave their company dead like this? If they're on vacation or had family emergency just send quick email or add a voicemail greeting...something.

 

[BeejReef]

Same,
Minor issue with wifi programming. They did respond to a request on order status and updated tracking late september. Since then, two emails and no response.

 

[fuelman]

If you're on Facebook try Mike on there I got a response to a post in two days questioning stock on the replacement led panels

 

[Tuffyyyyy]

I've assumed that they went under. I've been trying to purchase their PAR38 bulb from them for like a year but it's always sold out.

 

[miroch]

I just made a similar post. I placed an order 2 weeks ago, no email or phone response. How can anyone leave their company dead like this? If they're on vacation or had family emergency just send quick email or add a voicemail greeting...something.

I did finally get a reply saying that the factory was on holiday and my order is now shipped.

 

[miroch]

Now one of my new lights has a bad led, of course, no response. Ugh.

 

[miroch]

Now one of my new lights has a bad led, of course, no response. Ugh.

What a horrible company. I should of listened to all the bad reviews. They cant even reply to a paying customer with a defective product.

 

[BeejReef]

same same.
fwiw, the uv leds aren't very, if at all, visible to the human eye.

 

[JCrowe86]

Are you trying the store phone number or the one off the website? I think the website may be old but I know the store number is correct.

 

[miroch]

The only number I have is off the website. The last email I sent returned an error that their mailbox is full.

 

[JCrowe86]

The only number I have is off the website. The last email I sent returned an error that their mailbox is full.

Google SB Reefs and use the number for the store

 

[AllSignsPointToFish]

The last time I went by their store on David highway, they were open. Admittedly, I don't go by there very often.