SB reef lights.

[acrum222]

Anybody know a way to get things fixed with these people? Calling the store gets nowhere. Emailing got a response till he learned the brand new light I just received is broken. Now no responses back for a week. Any help is appreciated!!

 

[HM3105]

Best luck I had was calling and emailing repeatedly. I have 42 of their lights, 37 were shipped defective and ultimately I had to pay to buy the parts to fix it myself.

If you paid via PayPal or credit card, I suggest you file a chargeback or complaint. When I was trying to get help, they strung me along for 8 months telling me they were shipping the parts "today".

 

[acrum222]

Best luck I had was calling and emailing repeatedly. I have 42 of their lights, 37 were shipped defective and ultimately I had to pay to buy the parts to fix it myself.

If you paid via PayPal or credit card, I suggest you file a chargeback or complaint. When I was trying to get help, they strung me along for 8 months telling me they were shipping the parts "today".

What a nightmare. I have already contacted my credit card company and was gunna call PayPal next. I'm about to drive to Florida and throw them through their windows.

 

[Reefer40b]

Best luck I had was calling and emailing repeatedly. I have 42 of their lights, 37 were shipped defective and ultimately I had to pay to buy the parts to fix it myself.

If you paid via PayPal or credit card, I suggest you file a chargeback or complaint. When I was trying to get help, they strung me along for 8 months telling me they were shipping the parts "today".

WHOA! For that big of an order.... that really tells you something about the company!

What a nightmare. I have already contacted my credit card company and was gunna call PayPal next. I'm about to drive to Florida and throw them through their windows.

another option.. Maybe contact on facebook?

 

[Scurvy]

I have heard Facebook is best way to reach them.

 

[HM3105]

What a nightmare. I have already contacted my credit card company and was gunna call PayPal next. I'm about to drive to Florida and throw them through their windows.

Uh maybe just file a chargeback. If you paid through PP you should file with them. PP is buyer friendly, keep all of your correspondence and emails and supply them as evidence to PP.

 

[Houstoner]

I have heard Facebook is best way to reach them.

Sad when a company is more proactive on social media than focusing on their own company. I ordered a pod hotel from those guys and took almost 4 months.

 

[acrum222]

That's unfortunate. My old lights worked really well, untill I dropped one in the tank (salt water and electronics really don't mix lol). Now ordering replacements is a nightmare. I even have one of their fuge lights. I like them all alot. But now I'm done with them completely.

 

[vetteguy53081]

Wish I could be more encouraging. Great people and GREAT lights and growth.
This has been their downfall the last two years- COMMUNICATION !!! tRY CALLING COLLET AT 850-898-3707
She knows her lights well and yes, Facebook has been the effective way to reach them
IF THEY RAN THEIR BUSINESS THE RIGHT WAY, THEY'D BE MILLIONAIRES ,. . . . . SERIOUSLY

 

[acrum222]

Uh maybe just file a chargeback. If you paid through PP you should file with them. PP is buyer friendly, keep all of your correspondence and emails and supply them as evidence to PP.

Yep this is my plan. Filed a claim through PayPal and uploaded the emails I've sent with zero communication back.