LittleMaui
Active Member
Many of us in the reefing community are willing to spend an extra dollar for quality products and service. I thought I was doing this when I purchased a Bubble Magnus Curve 7 skimmer. Unfortunately, I have been one of the rare cases where I have a defective pump that goes out intermittently.
I recently contacted the distributor, Sea Side Aquatics who quickly replied and asked me to send my receipt. Having purchased the skimmer from a local fish store, I had the skimmer, but it only had the total amount listed on the receipt. Sea Side sent an email stating, "After carefully inspected your receipt unfortunately the 3 you sent were not acceptable, we would require a copy of the receipt that show the purchase of a "curve 7 skimmer." The ones you sent doesn't show anything but the amount."
Also, Sea Side said, "Please note it's the customer responsibility to send the pump back to us for inspection and confirm the issue.". Of course, for many of us this isn't possible because we need the pump/skimmer to be running. I asked if they would send a replacement so I could return the defective item. They said no. I guess I'm getting to spoiled by Amazon's (and other companies) return and exchange policies.
In my opinion, Sea Side (Bubble Magnus) is demonstrating very poor customer service. Reefers are willing to pay a premium price for quality products and service, but Sea Side is making every effort to ignore the warranty on this product.
Just my 2 cents.
Shawn
I recently contacted the distributor, Sea Side Aquatics who quickly replied and asked me to send my receipt. Having purchased the skimmer from a local fish store, I had the skimmer, but it only had the total amount listed on the receipt. Sea Side sent an email stating, "After carefully inspected your receipt unfortunately the 3 you sent were not acceptable, we would require a copy of the receipt that show the purchase of a "curve 7 skimmer." The ones you sent doesn't show anything but the amount."
Also, Sea Side said, "Please note it's the customer responsibility to send the pump back to us for inspection and confirm the issue.". Of course, for many of us this isn't possible because we need the pump/skimmer to be running. I asked if they would send a replacement so I could return the defective item. They said no. I guess I'm getting to spoiled by Amazon's (and other companies) return and exchange policies.
In my opinion, Sea Side (Bubble Magnus) is demonstrating very poor customer service. Reefers are willing to pay a premium price for quality products and service, but Sea Side is making every effort to ignore the warranty on this product.
Just my 2 cents.
Shawn
