Second dead kessil h380

[RJKain-777]

Has any one had 2 kessil lights die within a very short time? Bought the first one in December, started the tank in January 2021, light was dead by end of February, bought the second light in March, and now it’s dead as well. Both lights we’re hooked to my apex, on for 16 hours a day.
Both lights around 20 inches above the water line. No moisture present. Kessil suggested I clean them out, and that wasn’t helpful at all either. Is this common for kessil? Should I switch to the GRO instead?

 

[Dcal]

Cant help on light recommendations but thats a bummer and heres a bump

 

[blasterman]

I hear about Kessil failures all the time.

Then again given their over all market share who knows if it's higher than Radion.

Just get a 40watt or 2x 20watt white floodlights for a fuge. Water proof and better coverage.

 

[Kessil]

Just chiming in here with our email conversation so other people reading can follow the same advice - We sent over some deep cleaning instructions that you'll do when you get the chance. If that doesn't resolve it, we'll warranty the unit. Without examining the unit itself, it's tough to determine the root cause of the failure - but two failing in such a short period of time is EXTREMELY unusual!

As always, feel free to reach out to us via email if there's any questions we can assist with

 

[RJKain-777]

Just chiming in here with our email conversation so other people reading can follow the same advice - We sent over some deep cleaning instructions that you'll do when you get the chance. If that doesn't resolve it, we'll warranty the unit. Without examining the unit itself, it's tough to determine the root cause of the failure - but two failing in such a short period of time is EXTREMELY unusual!

As always, feel free to reach out to us via email if there's any questions we can assist with

Yep! Haven’t had a chance to update the thread, when I’m home from working on the road I’m going to clean both units and see if they end up working.

 

[Raptor72]

Yep! Haven’t had a chance to update the thread, when I’m home from working on the road I’m going to clean both units and see if they end up working.

Any updates?

 

[RJKain-777]

Any updates?

Both cleaned, both dead. Went and bought a cheap $30 Amazon light

 

[bigfish1152]

They have 150w cree flood lights at home depot for $15, but, okay, lol.

 

[nereefpat]

Both cleaned, both dead. Went and bought a cheap $30 Amazon light

Didn't kessil warranty the lights?

 

[RJKain-777]

Didn't kessil warranty the lights?

Negative. Both lights sitting on my desk still, haven’t had time to deal with it with work being busy.

 

[Kessil]

Negative. Both lights sitting on my desk still, haven’t had time to deal with it with work being busy.

Just sent you the warranty claim form so it's in your inbox when you've got the time