Seneye Reef no more par reading unless you pay

Davster007 · Nov 24, 2017

Hi has anyone seen that Seneye reef has changed there software? I just got mine from BRS everything on there page says it still comes with par reading as part of the program. Even on the box but when i downloaded the software it says upgrade add-on 60 more dollars. This is Bad customer PR specially sense the box says all that comes with purchase. Has anyone else seen this or I'm i wrong ?

dunc101 · Nov 24, 2017

I hope this is not the case as well as I just ordered it specifically for the PAR meter. Anyways, I know they make a seneye pond and regular seneye home that do not come with the PAR meter. Maybe you are looking under the wrong "seneye" product? Do you have the meter on hand yet?

The one BRS is selling is the seneye reef which should have the integrated PAR meter.

SashimiTurtle · Nov 24, 2017

I just got one two weeks ago and the PAR meter works just fine... never heard of some extra $60 to get it working.

Fizzicks · Nov 24, 2017

Maybe EA bought out seneye

SashimiTurtle · Nov 24, 2017

Fizzicks said:
Maybe EA bought out seneye

Hahahahahahahahah, microtransactions man.

boozeman27 · Nov 24, 2017

The $60add-on light meter is for those that bought the seneye pond or seneye Home. If you bought the reef, then you got the par/light reader.

boozeman27 · Nov 24, 2017

Davster007 · Nov 24, 2017

boozeman27 said:
The $60add-on light meter is for those that bought the seneye pond or seneye Home. If you bought the reef, then you got the par/light reader.

the one i bought lol and after downloading software still says upgrade. No other instructions about par upgrade two littles cards on about where to download software and on for email when slide runs out. I'm i missing important step?
Acu

lbacha · Nov 24, 2017

I just got mine from BRS today I downloaded the app and par and pur reading are working just fine. I have it running on an old laptop as a server and added the app to my phone as well

Davster007 · Nov 25, 2017

lbacha said:
I just got mine from BRS today I downloaded the app and par and pur reading are working just fine. I have it running on an old laptop as a server and added the app to my phone as well

lbacha maybe im doing something wrong did you download the software from http://start.seneye.com or do i have to download phone app to?

lbacha · Nov 25, 2017

At the bottom of their home page is a download link I clicked on that and followed the insteuctions

lbacha · Nov 25, 2017

Make sure it's v2 that is why I downloaded

Davster007 · Nov 25, 2017

lbacha said:
Make sure it's v2 that is why I downloaded

Yeah i did that when you click on download it pop instruction followed that here what i have. I downloaded app nothing used two computers and laptop

lbacha · Nov 25, 2017

I just looked online and it says that upgrade is only if your seneye is a home or pond. I wonder if they put the wrong one in the box

Davster007 · Nov 25, 2017

lbacha said:
I just looked online and it says that upgrade is only if your seneye is a home or pond. I wonder if they put the wrong one in the box

That's only thing I can think of grr.

cmcoker · Nov 25, 2017

Someone else for locked out of the par meter last month, but no update on resolution. Maybe checkout this thread and see if OP got a resolution. Someone else in the thread had the same problem as you, they returned it..
https://www.reef2reef.com/threads/seriously-seneye.332113/

Davster007 · Nov 25, 2017

cmcoker said:
Someone else for locked out of the par meter last month, but no update on resolution. Maybe checkout this thread and see if OP got a resolution. Someone else in the thread had the same problem as you, they returned it..
https://www.reef2reef.com/threads/seriously-seneye.332113/

Yes that's what I'm think the support from seneye is probably lacking. No toll free number out of country. But thanks to everyone trying to help.

hyprc · Nov 25, 2017

Really hope you get this resolved. Seneye was at the top of my list for budget par meters...

Davster007 · Nov 25, 2017

hyprc said:
Really hope you get this resolved. Seneye was at the top of my list for budget par meters...

I know right I was super excited and with black Friday sale was a no Brainer. Just wish it work.

minus9 · Nov 25, 2017

When I bought mine, the light features, PAR/PUR, Lux readings didn't show anything either. I emailed them and they responded quickly by giving a "push" from their end and all was fine. (and yes, mine is the "reef" model) My unit was a returned item or open box from Amazon (or another retailer, I forget), but I would suggest that you email their support team and hopefully they can resolve this quickly?
Here's the response that I received from their support team.

"We have given your device a push form this end so you should be able to access the full light meter now."