Shipping??

[StevePhx]

I placed an order on 11/26. I received confirmation that you got my order but haven’t heard anything from you since then even after several email.

Are you still working and shipping orders?

Just want to make sure I plan for the fish being shipped.
Thanks

 

[Biota_Marine]

Hey StevePhx,

I sent out an email to a few of our orders this week that we're delaying our shipping this week. I'm sorry if I missed yours. Early in the week we shipped out some orders and I guess because of Cyber Monday/Black Friday they were receiving delays or mistreated and arriving days late or incredibly low temperatures despite heat packs.

We're resuming shipping early next week to hopefully avoid the increased volume from the sales.

 

[StevePhx]

Perfect, no problem.
Thanks

 

[StevePhx]

Can you please give me an update on my order from two weeks ago?

I’ve tried emailing and dming on the boards and am not getting a response.

I haven’t heard anything since my order confirmation