Mods, please move to the correct location if needed, wasn't sure where to post this.
I normally don't post reviews (good or bad) on here, but I wanted to tell you about my expericences with Shipwreck Cove Corals. Dan and Brett seem to be great guys. They tend to respond quickly via text, and genuinely want to help.
My first experience was with SCC via the "One of a kind" thread (http://reef2reef.com/threads/whos-ready-for-something-truly-1-of-a-kind.213289/). I purchased $365 of corals on 9/13/15. These were 2p each of Candy Apple Kings, King Koopas and Ultimate Bowsers. Dan sent me tons of pics of other zoas he had available, but I decided to stick with my original order. These were from Brett's collection, and he was out with his child's birth. Trust me, I understand when something comes up, so I was ok with waiting a little longer. Corals finally shipped on 9/29/15. Seems like Dan had plenty of trouble getting to fedex, but the corals finally came. 16 days to ship....
More recently, I participated in the SCC Super Sale (http://reef2reef.com/threads/sunday-october-25th-scc-super-update-sale-raffle.218206/) to give them another chance. I purchased $440 of corals on 10/25-10/30/15. I was fortunate to win one of the raffle items, and I'm grateful for that. Apparently Dan was sick during this time, so i tried to cut some slack. After numerous texts, I finally got him to ship out on 11/4, much more quickly than the last time. I get a text from Dan that he cannot find one of the items I purchased (Lion Heart zoas). He did, however, replace them with something else (Dr. Pepper zoas). I'm not too hard to please. Later in the evening, Dan sends me a pic with my shipping label. All is good, but it's not my name, or my address. After a phone conversation, and a trip back to fedex, he get's it sorted out. Corals came in today...
Everything generally looks good with a few exceptions. Red Robin is a fresh cut with a good bit of glue.... Limeade is not the WYSIWYG piece I paid for... I texted Dan, and he say's he will send the correct piece next time. Sorry, but there's not going to be a next time. He finally agreed to send the correct piece on Monday. At this point, I don't have alot of faith in it happening...
I'm big on small business and customer service. I've seen a number of good reviews for SCC. I ordered thousands of dollars of coral from live sales and auctions here on r2r. Why am I having all of the bad luck with SCC?
I normally don't post reviews (good or bad) on here, but I wanted to tell you about my expericences with Shipwreck Cove Corals. Dan and Brett seem to be great guys. They tend to respond quickly via text, and genuinely want to help.
My first experience was with SCC via the "One of a kind" thread (http://reef2reef.com/threads/whos-ready-for-something-truly-1-of-a-kind.213289/). I purchased $365 of corals on 9/13/15. These were 2p each of Candy Apple Kings, King Koopas and Ultimate Bowsers. Dan sent me tons of pics of other zoas he had available, but I decided to stick with my original order. These were from Brett's collection, and he was out with his child's birth. Trust me, I understand when something comes up, so I was ok with waiting a little longer. Corals finally shipped on 9/29/15. Seems like Dan had plenty of trouble getting to fedex, but the corals finally came. 16 days to ship....
More recently, I participated in the SCC Super Sale (http://reef2reef.com/threads/sunday-october-25th-scc-super-update-sale-raffle.218206/) to give them another chance. I purchased $440 of corals on 10/25-10/30/15. I was fortunate to win one of the raffle items, and I'm grateful for that. Apparently Dan was sick during this time, so i tried to cut some slack. After numerous texts, I finally got him to ship out on 11/4, much more quickly than the last time. I get a text from Dan that he cannot find one of the items I purchased (Lion Heart zoas). He did, however, replace them with something else (Dr. Pepper zoas). I'm not too hard to please. Later in the evening, Dan sends me a pic with my shipping label. All is good, but it's not my name, or my address. After a phone conversation, and a trip back to fedex, he get's it sorted out. Corals came in today...
Everything generally looks good with a few exceptions. Red Robin is a fresh cut with a good bit of glue.... Limeade is not the WYSIWYG piece I paid for... I texted Dan, and he say's he will send the correct piece next time. Sorry, but there's not going to be a next time. He finally agreed to send the correct piece on Monday. At this point, I don't have alot of faith in it happening...
I'm big on small business and customer service. I've seen a number of good reviews for SCC. I ordered thousands of dollars of coral from live sales and auctions here on r2r. Why am I having all of the bad luck with SCC?
