Should I Be Worried About This Crack?

[Goneaway562]

Hi everyone,

I just got a Red Sea Reefer 425XL and upon setting up found this minor crack on the overflow. I bought it from @MarineDepot and have reached out to them for support. I have stopped everything on the tank set up until I hear back from them which I understand could be awhile due to the holiday. Is this something major that down the line could be a bad thing? It doesn't appear to go all the way through the glass but is definitely a crack.

Thanks!!!

 

[Sailingeric]

You could probably fill it but if it is new, I would not accept it. I would want it replaced.

 

[User1]

Not so much as to worry but I would put a halt to the building / setup immediately and start a return and replace communication which it sounds like you started. Don't go any further to save you time.

 

[Goneaway562]

Not so much as to worry but I would put a halt to the building / setup immediately and start a return and replace communication which it sounds like you started. Don't go any further to save you time.

You could probably fill it but if it is new, I would not accept it. I would want it replaced.

Thanks guys! I have started communications with Marine Depot but still waiting to hear back. I was bummed to find this after all of the anticipation of getting the tank.

 

[User1]

Thanks guys! I have started communications with Marine Depot but still waiting to hear back. I was bummed to find this after all of the anticipation of getting the tank.

Yeah - it is sort of a buzz kill, right? My suggestion to hold off is really to save you more work while waiting to hear back. The way I see it is that nothing ever comes good out of a crack in a box holding water. Good news is you caught it and taking proper action. I wish you the best and it can only get better!

 

[dylana407]

Being that it's an expensive tank, I wouldn't accept anything less than perfect. I would accept a 25% discount and fix the crack.

 

[MarineDepot]

Thanks guys! I have started communications with Marine Depot but still waiting to hear back. I was bummed to find this after all of the anticipation of getting the tank.

Not sure if you've spoken to team members on our side yet, but I am providing a link to this thread to our support team now!

Jeff @ Marine Depot

 

[Goneaway562]

Not sure if you've spoken to team members on our side yet, but I am providing a link to this thread to our support team now!

Jeff @ Marine Depot

Thanks Jeff! I did speak to them and Red Sea is sending me a replacement tank. Thank you so much!

 

[sfin52]

@MarineDepot that's service .

 

[MarineDepot]

Thanks Jeff! I did speak to them and Red Sea is sending me a replacement tank. Thank you so much!

Super! I am very sorry about the condition the aquarium arrived in but am also pleased we're able to make this right and get you a new tank you'll be confident using.

Happy New Year,

Jeff @ Marine Depot

@MarineDepot that's service .

Working in the aquarium industry is super fun. Helping people succeed is very rewarding!

Many thanks,

Jeff @ Marine Depot