Showing some love for LiveAquaria!

[JasonK84]

I've had things come DoA (or near only to die later) but for the most part I've had good luck with LiveAquaria.

Things I've had dead or near dead on arrival in the past year -

Purple LTA ( water was so cloudy in the bag you couldn't see the animal, died a day later)

Yellow clown goby - just straight up dead on arrival

Took pictures of dead specimens, received credit. Pretty easy.

Now, let's talk about the things that have been perfect -

2x tomato clowns
Platinum Clown
2x bangai Cardinals
Kole Tang
Yellow Coris wrasse
Galaxea Coral (FANTASTIC SPECIMEN)
branching hammers
Sanjays Galaxy
Giant Duncan's
Red cap Monti's
Blue ridge Coral
GSP
Pearl bubble Coral
Acan

And a bunch of other stuff I forgot.

So, LiveAquaria - love you guys, you're my first choice and the good outweighs the bad for sure.

That’s what I’m talking about. I think it’s unreasonable to expect perfect every time with all of the variables that play into shipping livestock.
My experience is also like yours where the majority is great and what isn’t has been taken care of easily per their policies.

 

[Dempsey941]

I've always had good experiences with LA, had some invert losses once and the CS team were quick to respond via email and made everything whole within 24 hours. I expect I will make another order from them once they've had a chance to restock some of their products.

 

[kjbrooks71]

Almost all of my current fish came from LA, i haven't really had any complaints.

 

[dohc97]

My issues are more related to the latest dd pricing and the fact that several people that i personally know have received sick fish from dd. My dd purchases in the past came in great and parasite free but that was under old ownership. the last time i ordered fish i ordered a regal angelfish, first one DOA, they shipped a replacement and that replacement is my avatar, fish was perfect size and ate out of the bag, he came from liveaquaria side so i did have to deal with some issues. package ended up stuck at ups, took several hours of back and forth to get ups to let me pick up him up so he wouldn't spend another day in transit, lucky too because the bag was leaking, half the water was gone by the time i opened package at home. if i had a qt setup i would continue to buy fish from the liveaquaria side but i do not so i now am only looking to buy from places that have a qt process in place.

 

[MoreReefPlease]

That’s what I’m talking about. I think it’s unreasonable to expect perfect every time with all of the variables that play into shipping livestock.
My experience is also like yours where the majority is great and what isn’t has been taken care of easily per their policies.

Yeah, it's not realistic to expect a 100% success rate when you're transporting ocean dwelling creatures on a truck, to an airplane, back to another truck half way across the country (sometimes the world). Just doesn't make any sense to me. Every creature is different, even within their own class of critter.

From what I've seen of LiveAquaria and their facility, you don't dump that kind of money into the equipment they have to take losses on livestock.

I'd love a tour sometime, I'm down in Illinois, it's not that far.

FYI @LiveAquaria, is there anyway you guys could post all your light settings for the tanks? I'd love to keep mine the same as yours for when I order more or just for curiosity.

I have softies, LPS and SPS from you!

 

[LiveAquaria Verified Sponsor]

Yeah, it's not realistic to expect a 100% success rate when you're transporting ocean dwelling creatures on a truck, to an airplane, back to another truck half way across the country (sometimes the world). Just doesn't make any sense to me. Every creature is different, even within their own class of critter.

From what I've seen of LiveAquaria and their facility, you don't dump that kind of money into the equipment they have to take losses on livestock.

I'd love a tour sometime, I'm down in Illinois, it's not that far.

FYI @LiveAquaria, is there anyway you guys could post all your light settings for the tanks? I'd love to keep mine the same as yours for when I order more or just for curiosity.

I have softies, LPS and SPS from you!

Hello and thank you for your support! I will see what I can find out about our lighting profiles. We hope to have an Open House Tour this fall when things settle down with the virus and social distancing, etc. Otherwise, it may not happen until 2021. Stay healthy!

 

[vetteguy53081]

Hello and thank you for your support! I will see what I can find out about our lighting profiles. We hope to have an Open House Tour this fall when things settle down with the virus and social distancing, etc. Otherwise, it may not happen until 2021. Stay healthy!

WI facility? I remember this used to be an annual event around labor day

 

[LiveAquaria Verified Sponsor]

WI facility? I remember this used to be an annual event around labor day

Yes. Here in the beautiful Northwoods of Rhinelander, WI!

 

[ChicagoReef]

All good for Live Aquaria in my tank. Most of my fish came there - some well over 5 years old now. Recently a few additions and all fish are healthy and doing great. No leaks in package. Delivered on time as promised. I am a big fan of Live Aquaria. Don't buy my coral there, but fish, inverts, and cleanup crews. Did I mention I got a tuxedo pincushion a few weeks ago from Live Aquaria. Small, but doing great in my 90 gallon reef. Very healthy.

 

[hawk82]

So far Ive gotten most my fish and coral from LiveAquaria, and Ive had no problems. Ive got Clownfish, Red Firefish, Royal Gramma, and Banggai cardinalfish. Corals are mushrooms, xenia, zoas, and finger leather. No problems with anything. Had most the fish over a month.

 

[JasonK84]

So far Ive gotten most my fish and coral from LiveAquaria, and Ive had no problems. Ive got Clownfish, Red Firefish, Royal Gramma, and Banggai cardinalfish. Corals are mushrooms, xenia, zoas, and finger leather. No problems with anything. Had most the fish over a month.

Awesome! I’m always thinking up my next order. There’s just so many different things I want!

 

[SaltyCupcake]

This post gives me hope and it makes me happy to see that folks have had good experiences here. I had a really bad experience with the livestock that I purchased(it was shipped with an ice pack) a while ago but they've always been spot on with their frozen food delivery.

I think I'll give them another try again in the future. I've always liked the variety that I see on their page and the DD is a fun place for me to drool over for when I have my dream tank someday.

 

[JasonK84]

This post gives me hope and it makes me happy to see that folks have had good experiences here. I had a really bad experience with the livestock that I purchased(it was shipped with an ice pack) a while ago but they've always been spot on with their frozen food delivery.

I think I'll give them another try again in the future. I've always liked the variety that I see on their page and the DD is a fun place for me to drool over for when I have my dream tank someday.

For sure give @LiveAquaria another go. I’ve ordered many times with them in the past 2 years. Many more good experiences than bad.

 

[MoreReefPlease]

This post gives me hope and it makes me happy to see that folks have had good experiences here. I had a really bad experience with the livestock that I purchased(it was shipped with an ice pack) a while ago but they've always been spot on with their frozen food delivery.

I think I'll give them another try again in the future. I've always liked the variety that I see on their page and the DD is a fun place for me to drool over for when I have my dream tank someday.

They are genuinely nice people who care about their customers and their livestock. I love @LiveAquaria and they're my first go to when I can't (or don't want to) travel the 2.5 hours to a decent LFS with acceptable prices.

 

[Crabs McJones]

I have used LiveAquaria for my last 3 major fish purchases. Couldn't have had a better experience. All three orders came in alive, healthy, correct, and on time.
I've visited their Rhinelander facility multiple times, very clean and very cool to tour.

 

[JasonK84]

I have used LiveAquaria for my last 3 major fish purchases. Couldn't have had a better experience. All three orders came in alive, healthy, correct, and on time.
I've visited their Rhinelander facility multiple times, very clean and very cool to tour.

It would be cool to tour. Sad I live so far away.

 

[Crabs McJones]

It would be cool to tour. Sad I live so far away.

This is the last tour I went on. Luckily for you and for everyone, my ugly mug doesn't appear in this video ;Hilarious;Hilarious;Hilarious

 

[JasonK84]

This is the last tour I went on. Luckily for you and for everyone, my ugly mug doesn't appear in this video ;Hilarious;Hilarious;Hilarious

Well thank goodness for small favors!

 

[Daniel@R2R Verified Admin]

I've always had good dealings with them. They've been good at taking care of customers, and I love their classification system... very informative and used by hobbyists all the time to find out care requirements for their fish. And who doesn't drool over the fish in their diver's den!?

 

[ThePurple12]

For me, their big problem is the price and the box charge.

Sorry, but I just can't spend $100 on a 1-2" blue tang... and that's ON SALE.