sicce 3.0 connection issue

Matt groves · Dec 30, 2022

ive been trying to connect a new sicce 3.0 in the contrall app and everytime i try to connect it says "error during device pairing check wifi credentials and retry"

my phone is on same network
its a 2.4 network
password is straight copy and pasted from my wifi screen on phone
have tried unplugging and trying again multiple times

i keep reading about hard resets on the larger sicce pumps but not the 3.0
any ideas or something im missing?

ShepherdReefer · Dec 31, 2022

Sorry Matt groves, I cannot help, we use a few of these pumps, but don't connect to them using the app.

Matt groves · Dec 31, 2022

I’ve tried everything I can think of from opening a new router wifi in 2.4 deleting and reinstalling - not sure what else to try - I’ll have to contact support but it’s a holiday so figured I would ask here

JHK_6 · Jan 1, 2023

I am having the exact same problem (error)! Tried all day yesterday to get it working. Running 2.4 Ghz network for it as well. Sent a message to support. Please let me know if you hear anything back!

Matt groves · Jan 1, 2023

Same- I havnt tried to connect today and havnt emailed support yet as I assume the holiday wouldn’t be worth it yet might try again tonight and then email them- do same if you hear from them for me
Thanks

mav3rick478 · Jan 1, 2023

I have the SDC power heads and usually hard resets helped. Also, for my power heads i have to connect directly to the sicce network first then it goes through the WiFi after pairing. Hope any of this info helps.

Matt groves · Jan 1, 2023

I’m not sure how to hard reset the 3.0 the only info I can find is hard reset the larger pumps- the 3.0 you aren’t suppose to connect to the sicce through wifi I don’t think alone the app links it and you select the pump from the app - some reason the 3.0 is different setup then the other stuff

JHK_6 · Jan 2, 2023

Matt groves said:
Same- I havnt tried to connect today and havnt emailed support yet as I assume the holiday wouldn’t be worth it yet might try again tonight and then email them- do same if you hear from them for me
Thanks

Hi Matt - They did respond, and asked how many characters my network name was, and said if it was too long it could be an issue. However, they did not say how many it had to be. I shortened it from (14) to (9) and still does not connect. I did write them back again... Very frustrating!

Marckoh · Jan 2, 2023

JHK_6 said:
Hi Matt - They did respond, and asked how many characters my network name was, and said if it was too long it could be an issue. However, they did not say how many it had to be. I shortened it from (14) to (9) and still does not connect. I did write them back again... Very frustrating!

Following. Same error code issue. My ssid is only 7. Matt you are right. The other SDC models have the built in wifi cfg “hotspot” but not the 3.0. Did you email sicce usinfo email? If it doesn’t have usinfo it goes to Italy direct according to SDC 9 users having same issue.

TokenReefer · Jan 2, 2023

See if the issue continues tomorrow

Zunador · Jan 2, 2023

I am having the same issue. I have contacted support and got the same response about the network name length. I shortened mine to 3 characters and still errors out when trying to the ContrAll app.

TokenReefer · Jan 2, 2023

I doubt it's not on Sicce's end. Holiday weekend; give it a day I say

Zunador · Jan 2, 2023

That would be my guess too since it’s not an isolated incident.

JHK_6 · Jan 3, 2023

I was told that the WiFi Name and PW can only contain "Numbers and Letters" as well as only a 2.4 GHz connection. Which I am conforming with all of the above, but still no luck.

TokenReefer · Jan 3, 2023

Hmm I see a pattern of authentication errors for people trying to connect their new devices... and I'm sitting way over here. Maybe a good idea to keep bugging em

Zunador · Jan 3, 2023

I contacted BRS and this was the reply they gave me:

“Thank you for contacting Bulk Reef Supply.

After conducting some research it seems this happens when Sicce's servers are offline. I would try again later today or tomorrow to see if they are back online. In the meantime I have reached out directly to Sicce for you to see if they can help you with troubleshooting. Sorry about the inconvenience.”

Ghiapilot · Jan 3, 2023

I’m glad I found this forum with this common issue that seems to be at Sicce and not my SDC 3.0 pump that I just received today and having the exact same error. It runs through the “Registering new Device” gets to 30/30 then gives the setup error.

I just emailed them with screenshots and a link to this forum asking them to reply to the group since it is a wide spread issue,

Hopefully we hear back soon!

Zunador · Jan 4, 2023

I got this response for Sicce last night in response to reducing the WIFI character length:

"Thank you for your proof, unfortunately I can only partially help you as our offices in Italy are closed for the Christmas holidays. By Monday we will try to solve your problem"

Looks as if whatever the issue is, it won't be fixed until next week.

JHK_6 · Jan 4, 2023

Thanks for the updates! Glad to know I am not the only one with the issues!

Dburr1014 · Jan 4, 2023

Try this.

On a side note, I also had trouble using Google to do the search to find the web address. I used a different search engine. Don't know why but it worked.
I would hard reset and forget the network in the pump and start from the beginning.
HTH