My SDC 9 was connected problem free for about ten weeks. It disconnected today, and I’ve tried rebooting both it and the WiFi. I can’t get it to generate a WiFi point, and the app won’t allow attempted log ins (network error) or a password reset (oops, try again later). Is something wrong on SICCE’s end? Anyone know how to reconnect this thing?
SICCE SDC WiFi problem
- Thread starter Brian1f1
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Brian1f1
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I do need mine... basement sump... use it for feedings two to three times per day. I think the app might be down, but I don’t know how to tell. If anybody using it could check for me, I’d appreciate it.
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Brian1f1
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FYI, I’m pretty sure it was SICCE’s server. Not knowing this caused me to factory reset everything, which was dumb. When I get home, I’ll see if I can get it back up, but I can get on the app now...
So.... moral of the story, for anybody out there who lands on this looking for help with the SICCE SDC app... if the app won’t let you log in, it doesn’t necessarily mean there is anything wrong with the pump... Sadly, it seems you can’t control the pump via WiFi locally at all. If their server is down, your down, and unless you know it’s not that, don’t go tearing everything apart and wasting your (and generous forum member’s) time...
So.... moral of the story, for anybody out there who lands on this looking for help with the SICCE SDC app... if the app won’t let you log in, it doesn’t necessarily mean there is anything wrong with the pump... Sadly, it seems you can’t control the pump via WiFi locally at all. If their server is down, your down, and unless you know it’s not that, don’t go tearing everything apart and wasting your (and generous forum member’s) time...
farosreef
New Member
How long did it take for their server to get back up and running from the time it lost connection?
I set one of their pumps up a few weeks ago and it was working perfectly until today when I went to check the app and it says "disconnected".
The pump is still running and on my wifi app I see that it's still connected to the WiFi so I'm guessing their server is down. Wondering how long it'll take for them to get back up and running.
Brian Kennedy
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I have an SDC 6.0. It is by far the most disappointing and frustrating piece of equipment on my tank. Cant access WIFI and the pump doesn't start after powering off.
Mine both works great with the app, and DEFINITELY starts after powering it off. I power it completely off at least once daily via apex to feed my tank. It always resumes correctly (on the same mode) when power returns.
I would suggest you contact the USA support channel. Maybe the controller is defective, or needs a factory reset. 5 year warranty means you will be taken care of- they don’t offer just a 1 year warranty like other manufacturers.
trmiv
Well-Known Member
My SDC 6.0 doesn’t have any issues with WiFi or starting up, but it’s louder than I thought it would be. Not loud by any stretch, if it had replaced my old AC pump I would have thought it was pretty quiet, but compared to the Jebao DCP series pump it replaced it has a very noticeable hum. The DCP was basically inaudible. This is with silicone tubing sitting on a silicone mat.
trmiv
Well-Known Member
Hello everyone!
I just bought my syncra sdc and cant connect to the wifi sicce(xx) in order to set it up in the app did someone got it to work?
I had a hard time getting it to work on my iPhone but for some reason it worked immediately on my iPad.
