So this weekend I was cleaning out my skimmer for the first time in almost 6 months and I accidentally dropped the impeller which broke and could not be fixed rendering my skimmer useless... Being that this model the RLSS R5-i only came out about two years ago I figured it wouldn't be a problem to get a replacement but after calling coralvue and every other retailer I was surprised to find out that nobody had them... I could've even buy a new replacement pump if I wanted to... One of the retailers gave me the owner of RLSS cell phone # and he was very helpful and is currently looking through his wharehouse to see if he has one laying around but he said that it was "old stock" and wasn't sure...
My question or comment here is when looking at buying new hardware I've never really given a lot of thought to replacement parts. I've always assumed they would be available unless something was more then say 5 years old. Going forward I feel like this will definitely have an impact on who I choose to buy things from especially something expensive like a light fixture or a skimmer or what have you. I'd like to hear what everyone else thinks is a realistic amount of time you think replacement parts should be available for a piece of equipment that sells for 300+ dollars... Also this is in no way limited to RLSS a lot of manufacturers in this hobby make a limited amount of a specific model and then discontinue it once it's sold off. This could be 1,2, or 3 years but it happens all the time..
My question or comment here is when looking at buying new hardware I've never really given a lot of thought to replacement parts. I've always assumed they would be available unless something was more then say 5 years old. Going forward I feel like this will definitely have an impact on who I choose to buy things from especially something expensive like a light fixture or a skimmer or what have you. I'd like to hear what everyone else thinks is a realistic amount of time you think replacement parts should be available for a piece of equipment that sells for 300+ dollars... Also this is in no way limited to RLSS a lot of manufacturers in this hobby make a limited amount of a specific model and then discontinue it once it's sold off. This could be 1,2, or 3 years but it happens all the time..


