I had this same exact problem when I got into the hobby. I called my fish store guy anf walked me thru it over the phone. The first thing he had me do was add water. I know thatsounds like the last thing in the world you want to do but I just trusted the fish guy and that partially solved my problem. If your pump is off, by the time the water stops draining down, it should fill the sump to about 3 to 3 1/2" from the top of the sump. The next thing he had me check was the position of the overflow box. I had to tip the front edge down, that way the water in the tank starts draining sooner and just make sure that you have a couple inches to play with and have been great ever since. I know right now everything seems scare, but trust the guys hear on the forum and try giving the guy you bought the tank from to see what worked for him.