Tenecor aquarium

nasdds · Mar 6, 2023

Has anyone been able to contact customer service with tenecor aquariums? I’ve been emailing them repeatedly over an issue with an ATO reservoir via their info@tenecor email and no one gets back to me. Wondering it there’s a number I can call or something. Thanks.

FreshSaltH2o · Mar 7, 2023

I’ve also been attempting to get an update from them on how long shipping will take and have yet to receive a response.

homer1475 · Mar 7, 2023

@Tenecor Aquariums

I read a thread a couple days ago, roughly the same thing(radio silence from CS). The person who represents them here on R2R usually responds pretty quickly.

dansyr · Mar 7, 2023

Anytime I've emailed them it's been a couple business days to ~1.5 weeks, and their response / followup has been great.

vetteguy53081 · Mar 7, 2023

nasdds said:
Has anyone been able to contact customer service with tenecor aquariums? I’ve been emailing them repeatedly over an issue with an ATO reservoir via their info@tenecor email and no one gets back to me. Wondering it there’s a number I can call or something. Thanks.

Contact Us

Our Address1607 West Whispering Wind DrivePhoenix, Arizona 85085 USA Customer [email protected] The best way to get in touch with us is by email at the address above or by using the form below. If you are looking for a custom tank quote, please use this form.

www.tenecoraquariums.com

@Tenecor Aquariums
@TenecorAquariums

nasdds · Mar 7, 2023

vetteguy53081 said:
Contact Us

Our Address1607 West Whispering Wind DrivePhoenix, Arizona 85085 USA Customer [email protected] The best way to get in touch with us is by email at the address above or by using the form below. If you are looking for a custom tank quote, please use this form.

www.tenecoraquariums.com

@Tenecor Aquariums
@TenecorAquariums

vetteguy53081 said:
. I’ve been emailing them for a couple of weeks now almost daily with no response. Thank you though.

nasdds · Mar 7, 2023

dansyr said:
Anytime I've emailed them it's been a couple business days to ~1.5 weeks, and their response / followup has been great.

I’ve been emailing them for the past two weeks and there is absolutely no response.

Seancj · Mar 7, 2023

I put in a tank request on their website and received an email response about a week later with a quote.

FreshSaltH2o · Mar 7, 2023

Update I have received an email that a label has been created

nasdds · Mar 7, 2023

FreshSaltH2o said:
Update I have received an email that a label has been created

Awesome. Glad you were helped!

Cell · Mar 7, 2023

I think they are maybe growing a bit faster than they can handle.

Tenecor Aquariums · Mar 8, 2023

Cell said:
I think they are maybe growing a bit faster than they can handle.

We already are the largest acrylic manufacturers are growing even bigger every day. I have a personal matter to deal with and will not be able to participate as much as I was in the past for a few weeks. My staff is most capable and will take care of matters.

MNCYC · Mar 23, 2023

I have been trying to contact Tenecor for about week for a aio drop in I ordered. All I know so far is they received my payment as I got a receipt. I was hoping just to get an estimated ETA.

FreshSaltH2o · Mar 24, 2023

Got my tank took roughly 4-6 weeks from ordering. Email responsiveness wasn’t there but hey tank showed up and it’s holding water

lilfishie · Apr 20, 2023

nasdds said:
Has anyone been able to contact customer service with tenecor aquariums? I’ve been emailing them repeatedly over an issue with an ATO reservoir via their info@tenecor email and no one gets back to me. Wondering it there’s a number I can call or something. Thanks.

They are super busy, Michelle is the customer service representative I deal with, she is great just takes time. I just had them make a custom upgraded 125G AIO and they pack your aquarium like nobody else, super professional and worth every penny.

lilfishie · Apr 20, 2023

Tenecor
4300 E Magnolia St
,Phoenix, AZ, 85034
(602) 437-4373

Snoopdog · May 10, 2023

I shot them an email a week ago about an ATO, radio silence.

Jposch · Jun 24, 2023

TLDR: expect to wait, but the product are well made.

To start, it's not obviously shown right away, but all products are made to order, apparently.
Another note, the other place I ordered from was very fast for me, but I called first to let them know I was on a time crunch. Also, another hobbyist ordered from them without calling or anything, and the time frame was similar to Tenecor.
If you want good acrylic accessories, expect to wait. Regardless of the vendor.

I ordered 2 overflow boxes, but after a week of no updates, I ordered basically the same thing from another place. Finally after about 2 weeks, I emailed about the order, I only got an automated "shipped" email the next day. 1 of the 2 from Tenecor showed up. Packed well. Nicely built, but I was on a time crunch and had already received and installed the 2 other ones.
I emailed Tenecor saying I only received 1 of 2 (the first box was big enough to fit at least 2.) But only got an automated "package has shipped" a day or 2 later. So, quality is good, but don't expect "rush processing and delivery" or personal correspondence.
---I was being "that guy," I'll admit, so I wouldn't say I had a particularly bad experience---