Test results

[Duberz]

I got an email stating my results are ready. When I login nothing is there. My barcode says it can't connect. Please help.

 

[Diesel]

Did you log in with your username and password first?

 

[Duberz]

Yes

 

[Duberz]

None of the triton emails work. I don't know where to go for help.

 

[Diesel]

Call CS from Unique Corals, they could help you out on this.

 

[Duberz]

Yea I sent them an email. I will call when they open.

 

[Tim@Triton Verified Sponsor]

I'm here

Please give me your customer ID number

 

[Diesel]

I'm here

Please give me your customer ID number

@Duberz

 

[Tim@Triton Verified Sponsor]

Ok your results are online.

You mention on your PM that you entered the barcode again, i think this is where you are going wrong. You do not need to enter the barcode again.

Login to the website as per normal, make sure you select English at the top right, go to the aquarium administration page and click the "Show" button next to your aquarium profile, on the next page where it says Evaluations for ICP-OES: select the most recent sample from the drop down and click "Show" again. Now you will see your results.

 

[Duberz]

I have done that. All I see is a test I did in 2014.

 

[Tim@Triton Verified Sponsor]

I have done that. All I see is a test I did in 2014.

In that case then I would say you are on the wrong account, I've just checked and for some reason you have three registered accounts...

The latest results are on username: Wl Gracey

 

[Duberz]

I got it under that user name. Don't know how that happened. Thanks!

 

[Diesel]

Thanks Tim.
Great out come.

 

[Tim@Triton Verified Sponsor]

Thanks Tim.
Great out come.

No problem, for the email please use [email protected] or [email protected] for direct or find me on Facebook here.