Thoughts on Dr. Reef
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braaap
Valuable Member
In the last 4 months I have about $800 in fish from you. Currently have a $220 order in that is shipping next week. I won’t be asking for the 20% off because the service is totally worth more. Honestly I think I’m underpaying.
linzlou4
Community Member
Sorry, had to switch to my phone. Here’s the fish received…anyone know what kind of angel this is? The color is more yellow blue like a Blue Angel vs gold and blue like a queen. It does have an interesting marking on the head that’s similar to a queen but a totally different shape. But one thing is 100% sure that it’s NOT the blue/orange/white BlueFaced Angel fish I actually ordered.I'm currently going through a wrong fish mix up with them unfortunately. Was sent a different angel and they're saying I was sent a blue face angel. As its one of my top three fish, I know what it looks like
Ordered https://drreefsquarantinedfish.com/product/blueface-angelfish-adult/
Received https://drreefsquarantinedfish.com/product/queen-angelfish-adult/ But I actually think it's a Blue not a queen because the coloring on the tail is different.
Is there a different forum that @Dr Reef checks?
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MnFish1
10K Club member
Clearly that is not a blue-faced angel. Whether you made a mistake in ordering - or Dr. Reef made a mistake in supplying - the is not the appropriate forum - its the vendor forum. Best wishes
Dr. Reef
www.drreefsquarantinedfish.com
So i have checked my purchase records and also sent this pic from the customer to my wholesaler and they also confirmed it looks like a sub adult BLUE Angel (holacanthus isabelita) not a BLUE FACE (Pomacanthus xanthometopon)
So it was a mix up from the wholesaler, as we dont carry this fish in our inventory and only acquire when orders come in.
Either way its a mixup and I recommend @linzlou4 to contact us at [email protected] and will arrange a true blue face angel for you at no cost to you.
You can choose to keep/gift/sell this fish at your disposal.
Jasonak
2500 Club Member
Thanks for sharing this info. I always assumed we were mostly adjusting for salinity and of course some difference in water chemistry. I did not realize PH dropped so low during shipping. I always find it immensely cool to get a peak behind the curtain of vendors. See how they do things, the potato chip machine was super cool. Not in a million years would I have guessed that. I just pictured guys bagging fish in similar fashion as to the LFS.
Dr. Reef
www.drreefsquarantinedfish.com
I remember bagging and using rubber bands in the beggining, but the orders were so many that my hands and fingers would get tired. Then I saw this setup at a very named brand coral farm, they did not wanna share any info with me on the machine but i was able to get the name and manufacturer off the label on the machine and got it from China. it makes life so easy to pack when you are doing 80-100 bags per day.
Jasonak
2500 Club Member
This is a prime example. You can not ask for any better resolution than that!
Mistakes happen in every business, Im a small (very small) business owner. We make mistakes and we do our best to fix our mistakes. But you are not going to make everyone happy no matter what you do and you have to accept that. (took me minute to figure that out) Fortunately for me it is rare that I have to discus/resolve things in a public forum. Kuddos to Dr Reef for being involved in these threads and answering questions and addressing problems out in the open.
Synthgp
Active Member
The delivery, acclimation, and tank introduction went extremely well! These were my first fish in my first reef tank.
The fish all arrived healthy and while a couple showed signs of stress from the travel, by the first full day, all were out and about in the tank at some point. I am closely watching some of them to determine if bullying is going to become an issue, but that is an environment (my tank) specific issue.
I can’t wait to be in a position to order from Dr Reef again! Well done!
mrpontiac80
2500 Club Member
That’s awesome!
Dr. Reef
www.drreefsquarantinedfish.com
Hi we checked its 20% but the discount applies only on fish and inverts.
Dr. Reef
www.drreefsquarantinedfish.com
Blueface angel has been doing great in qt.
Wanted to share the pics and video for you to confirm.
It's healthy and about 7" or maybe more to 8"
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braaap
Valuable Member
Blueface angel has been doing great in qt.
Wanted to share the pics and video for you to confirm.
It's healthy and about 7" or maybe more to 8"
That is a gorgeous fish. Wish I had a big enough tank.
Just got my order. Wrasse didn't make it. But within 15 minutes of my email with the info I had a response and will be getting a reshipment of something soon. Just need to think on if I want to try a wrasse again or something easier.
The cleaner shrimp did come and is looking fantastic so far! He has set up station in the tank and is eating pellets and cleaning anyone willing to visit. He is also SO vibrant. By far one of the nicest I have ever seen. Thanks so much!
Dr. Reef
www.drreefsquarantinedfish.com
Hi I am so sorry for the loss of yellow coris. we normally send 2 of those but in your notes it said smallest and that was the smallest I had. But we will ship you replacement on whatever you decide upon.
braaap
Valuable Member
No worries at all. I'm honestly shocked it didn't make it. It was the perfect size too. The shrimp looks so good I would have thought the coris would have made it for sure.
Dr. Reef
www.drreefsquarantinedfish.com
Minimum 3 to 4
littlefoxx
7500 Club Member
Oh cool! Also can you order in fish that is not listed on the site?
