Tident sevice
- Thread starter robert serafino
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Shirak
Valuable Member
Not sure I understand the difference between the two send it in options and the price difference. I didn't watch the video though. The $75 one seems reasonable if you are moderately handy. It's not that hard to replace tubing as long as you are careful and don't break any of the tiny plastic connectors. I had an issue with my Alk sample line sucking in air bubbles periodically. The old tubing was no longer sealing properly around the tiny plastic 90 degree fitting that is at the lid to the reagent bottle. I ended up getting some silicone tubing off amazon and it's been working fine since. I also have a tiny leak sometimes at the bottom of the cuvette where the tubing attaches. I think that tubing is due for replacement also and no longer sealing properly around the push in connector.
blaxsun
10K Club member
Kind of a convoluted form that you have to fill out to get the DIY Service Kit. Looks like it's only available through Neptune directly at this time. I'll probably order it just to have all the spare parts on-hand if/when something fails.
__Jreef__
Active Member
I purchase the kit and service my trident myself, you have to submit the request with Neptune and if your unit is due for service you will have multiple options.
I chose the self-service option, I took my time and with help of the video Neptune put together everything was smooth for me and I haven't have any issues at all with my unit.
I chose the self-service option, I took my time and with help of the video Neptune put together everything was smooth for me and I haven't have any issues at all with my unit.
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((FORDTECH))
2500 Club Member
Finally a picture of what is inside the kit. Thanks for this
areefer01
2500 Club Member
- Self service - they send you a kit, you do it
- Send yours in, receive one back (may not be yours)
- Advance replacement - you place a deposit, they send you a new one, you send yours back. Comes with 2 month reagent
Note: this is an optional service and not mandatory. A few hobbyist have had operating Tridents now well beyond the service window without issue. Having said that I just performed mine and it took maybe 45 minutes at best. Watch the video first, maybe twice, before starting and it goes much quicker. It really is nothing more than taking it off line, disconnecting it from your system, remove cover, tray, bottom plate, frame, and working through replacing a few things then reassembling.
Recommend having a new 2 month reagent box ready. Do not use your current reagents so plan before a replacement to save reagents.
I did the advance replacement option and it was smooth and no issues. My trident was well over 2 years old and was giving huge drifting variations so I opted for a “new” unit that they had tested to be in spec. They included a sample line filter so I hope that helps delay the maintenance even longer next time.
areefer01
2500 Club Member
The advanced replacement is a good deal to be honest. I recall it included both shipping directions and a 2 month reagent kit. It would have been my first choice but I wanted to go the DIY route the first time. Helped me and possibly other reefers down the line answering basic questions, etc.
