I went to their website and saw they had a chat option. That option asked for my phone number. I gave it to them. Five minutes later I got a text message.
I think at this point he says we will make up a mock up and send it to you. I think what we are talking about right now will be determined to create the lid. The next text he tells me what to expect.
The next texts are just photos of the tank top. I'm going to leave those out.
I mention one I saw on his site, and they he says we need measurements. So I send them, at this point I think we are actually working on this lid. No money has been exchanged but I still believe these measurements and this conversation will be used in the making of my lid.
Great he says, I think he is writing this down. He even explains they have measurements for most Auto feeders, he has NOT corrected me yet that this whole convo WILL NOT be used in the making of my tank. He never says, oh hey I just need basics for quote, this conversation is not going to be for creating your lid. So at this point I think we are working on the quote and all these measurements will be my final product.
I cut out my email. As you can see I still think we are actually working on my lid. Notice no corrections or explanation on how it really works.
So notice how he says when you receive your model. I am thinking all these measurements and the conversation is him working on the lid. I am expecting the next step to be a model for approval. So I send him a drawing my REAL ENGINEER made for me. We sell windows and window coverings, we measure for a living. There is a typo in the next text but I meant to say, so I pay "then" get a model? Oh and foreshadowing of what a real karen I would become. You all think Karen is a bad word, it's my MF'n motto.
The next texts are boring, asking what they accept as payment. I ask again about the model, stuff like that. Shortly after I get an email. It had a pay button on it. This is it right here. The pay button took me to pay pal. Which is what ended up costing me. Pay pal is hard to start a dispute with I found out.
2/9 they got my money. The clock, at this point I don't know this, is ticking on the 24 hours of the 30%. This is the end of the text after they got my payment. So I had not received ANYTHING from these scam artists at this point. I was expecting a model based on my measurements within a few days. On 2/15 I emailed asking what was going on. I received no response until I got on their live chat through the website. I explained I received no response and was wondering where my model was for approval. He said, and they all claim to be different people but I am almost 100% sure the dude in the live chat is this Raphel dude here. If not, it makes them look even more stupid that they have no communication between them. After these two correspondence I finally received an email right at 5pm that same day that I assumed was my model to approve. I was wrong. It was two emails. One was a real basic how to measure and read a tape measure with 4 youtube videos. The second email contained a link of a form they wanted me to fill out. These instructions and the form were for a non euro braced aquarium. In my mind I sent them the measurements and a diagram, where is my model??? I was not willing to take pictures of a tape measure that seems so ridiculous. Hold a phone and try to measure? I decided right then and there I did not want to go forward. It was obvious to me they have NOT done anything other than take my money. I thought I was doing the right thing asking for a refund. I didn't want to waste their time nor mine.
Here is where I realized I have been scammed. Karen powers unite!
Now all the sudden this whole time they could have used my measurements??? So are they playing games right now or what. As you can see I was upset and confused.
Oh it's just a generic email we send everyone else so we JUST WASTE YOUR TIME and DO NOTHING. Now he has to chat with his CEO. That is the most hilarious poo I have ever heard. CEO, you mean your buddy in your garage hobby business. ****. I am super charged p'oed at this point. The CEO remark made me feel real stupid, these clowns are straight up playing some garbage game. Because this policy is clearly on the website which, honestly I didn't check, I have no recourse. None and these clowns know it.
We go back and forth for a few texts. I explain I am stuck with them because I don't want to lose the $140-$150 whatever. He claims now we can use the measurements...and there is one email in here too. In the email I explain the form does not have a Eurobrace in it so I could not give them accurate measurements. I received a generic email in return from someone else who said they were the engineer. So we got Raf here, a CEO, and now and engineer. Give me a break.
So then we got back and forth some more. Each model they send is wrong. Doors in the wrong place, notches cut. They could NOT understand this was Eurobraced. These so called engineers, like they have multitudes of people, could NOT get it! I wanted two panels, so on. We were on model 4 I think. It was clear the "engineers" did not have any of the information from the original texts or my emails. Each email I sent would be replied with a generic, no communication with this engineer, RAF was the go between. Frustrating to say the least. So at this point I decided to start a dispute with my CC company, PayPal, wrote about them here, on their Facebook, and started a BBB complaint which was never answered. I begged repeatedly through texts and elsewhere including here for my money back. It was when I got a hold of them on facebook and spammed a bit they finally agreed to give me back my money sans the 30%. Tyler or Raf I forget who now, to me they are the same person, said well we made you all these models and it took 2 hours so blah blah blah. I asked for a refund BEFORE anything was done. The only reason I allowed a model was because I didn't want to be out 30%. Then all the models are wrong because you are all so painfully stupid. 2 hours for a model? No wonder you guys suck so bad.
So I will let you all decide what you think of them. I was mislead, then scammed. A real business with real customer service would have said, yeah sorry we mislead you and gave me the dang refund complete.
Had no idea people consider them "a scam"? lol
