Issuing was I wasn't home to get the package and my mom did. She took the coral out and placed it into the tank with the cup still. This was in case temps got too hot during the day. The second thing was the doa policy was 2 hours after delivery which wasn't stated in our conversation. So seller isn't going to cover the loss.
I appreciate it. Seller said I didn’t contact his after 2 hour of delivery so he can’t do anything for me.Ah man ya thats a tough spot to be in.
I'm so sorry.
I haven't had this happen so I'm kind of out of suggestions.
Perhaps ask for a replacement at a really reduced cost?
Once again I'm so sorry
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Doa policy wasn't stated until I contacted the seller about the coral.Expensive lesson man I’m sorry. I’m in the same sitch as you most of the time, I’m in high school and my mom temp acclimates for me. 2 hour DOAs really really suck and I honestly don’t understand why they even exist.
Always always always ask for the DOA policy plain and simple. Usually the seller will work with you in special situations or have your mom take pictures immediately and text them to you. I recently had a coral with a 2 hour DOA come in dead (bag leaked during shipping and there was no water left) and my mom sent me pictures and I was able to get it covered with the seller
I do think that it’s kinda crappy of the seller to not help you out at all. I understand not fully covering it but I think you should at least get a discount on a replacement. Good luck
