Trident Calibration Error

[Wildcats1023]

I'm trying to calibrate my Trident and I continuously get Test A fail error. I am only getting this error when I try to calibrate. I can test ALK by itself and test all 3 all tests complete. I just can not calibrate. I have restarted the Trident multiple times without fixing the issue. Has anyone ran in to this issue before? Any advice on how to correct this?

I will be filing a support claim but I know I probably wont get a response until Monday

 

[Charlie the Reefer]

When you calibrate make sure the liquid container you are pulling from is at the same height level it normally sits at in the tank/sump. Can do this with a bucket or something.

Also make sure there’s no kinks in the reagent, sample, and waste lines.

LMK if none of those work

 

[punchy7080]

Following as I’m getting test a and c errors but only when I try to calibrate. Sent pictures to Carlos and he is recommending to clean the cuvette (which does look dirty) and says this should help.

 

[certain_code]

Just stumbled on this from searching as I am seeing the test a failures only when calibrating but otherwise tests are within .2 dkh of a salifert kit. Calibrating with tank water never succeeds even though tests seem to with issue.

I have factory reset, re primed and reinitalized multiple time now with no successful calibrations.

Did anyone find a solution to this issue?

 

[OnPointCorals Verified Sponsor]

Last couple days I am having a similar issue with both tridents. One on each of our systems. I tried to calibrate with new reagents and since get Test B fail everytime.
I am well versed in the workings of the trident and this morning disassembled and cleaned out every line and the internal manifold.

Still both tridents I can't calibrate, get Test B fail. I find it odd that it is two different tridents getting the same error.

And yes, I have factory reset, primed etc. many times also.

 

[certain_code]

@OnPointCorals any chance you have looked at the vial after trying to calibrate and getting an error?

I have a support call scheduled for next week with the Neptune elevated support team to try to resolve my issue. In the mean time, I have followed the self-service steps from the Neptune video to check the lines and hub for clogs, make sure the vial is cleaned, that the sensors are unobstructed, and make sure everything else looks to be in working order. \

I can still run the scheduled tests and, while now pretty far off calibration from factory resets, the tests themselves work without any errors being reported. Each time I try to calibrate though, it runs through a test A and B/C cycle but on the 2nd or 3rd time testing A it fails and the vial remains full of liquid. After that failure if I try to do anything other than iniatlize, reset, or prime the sample line the vial will overflow and flood the case since the vial remains full after the failure.

 

[OnPointCorals Verified Sponsor]

Yes the vial has been cleaned in both units.

I just have to assume it’s not a mechanical issue having both units with the same error. This I what they look like now. Just alk testing and calcium and mag zero and fail every time a test or calibration is attempted.

 

[certain_code]

Yes the vial has been cleaned in both units.

I just have to assume it’s not a mechanical issue having both units with the same error. This I what they look like now. Just alk testing and calcium and mag zero and fail every time a test or calibration is attempted.

This looks like a bit different of an issue than what I am seeing since I am able to run all test on the regular schedule and only calibration fails.

When you run calibration and you see the failures have you noticed if your test vial is full of liquid still?

 

[OnPointCorals Verified Sponsor]

When I check the vial after the failure it is empty.

One other thing I’m noticing every couple hours they are “Initializing”

Think I need to put a ticket in.

 

[certain_code]

When I check the vial after the failure it is empty.

One other thing I’m noticing every couple hours they are “Initializing”

Think I need to put a ticket in.

Yeah, that seems like it might be disconnecting from your Apex or something which might be why you are not getting full test results but what do I know. Either way it seems to be a different problem than the one I and OP are having

 

[areefer01]

How is the Trident powered?
Are you using a custom schedule?

Initializing to me indicates power interruption. Thus me asking how the Trident in question is powered.

 

[punchy7080]

I was only getting failures when I tried to calibrate and it ended up being a bad/expired salifert mag test. Used a new test and calibrated to the now wildly different results and no more calibration errors. If you are calibrating to your tank water using another test, check your test kit. Shout out to Carlos at Neptune support for helping me troubleshoot (although he did want me to use their calibration fluid which I’ve not found to be accurate).

 

[BriansBrain]

Any updates? My test kit is not expired, but I can try to get a new one I guess. I’ve been getting Test A Fail every time only on calibration as well. Runs fine otherwise, but it needs a calibration as it been several months and calcium is drifting

 

[areefer01]

Any updates? My test kit is not expired, but I can try to get a new one I guess. I’ve been getting Test A Fail every time only on calibration as well. Runs fine otherwise, but it needs a calibration as it been several months and calcium is drifting

Have you followed up with Neptune support or opened a new ticket? I've had test A fail a couple times but in my case it has always been related to something blocking the sample line. I have some tiny white spec hard, crustation type creatures a plenty in my sump that sometimes get sucked into or grow on the sample line.

To me it seems if test A fails at calibration it could fail during a manual or scheduled test.

 

[BriansBrain]

Have you followed up with Neptune support or opened a new ticket? I've had test A fail a couple times but in my case it has always been related to something blocking the sample line. I have some tiny white spec hard, crustation type creatures a plenty in my sump that sometimes get sucked into or grow on the sample line.

To me it seems if test A fails at calibration it could fail during a manual or scheduled test.

Ive followed their instructions on their troubleshooting guide on a test fail several times. Sample line is clear, I’ve disconnected it and blown through it no problem. Again only fails during calibration, normal operation otherwise including a manual test. I’ll open a ticket

 

[areefer01]

Ive followed their instructions on their troubleshooting guide on a test fail several times. Sample line is clear, I’ve disconnected it and blown through it no problem. Again only fails during calibration, normal operation otherwise including a manual test. I’ll open a ticket

That is what I would do as it sounds like you exhausted their debug steps. This is the first I've heard of it failing on calibration. Good luck.

 

[areefer01]

One thing I just thought of but it may create more work for you. Since it sounds like you can reproduce this is it possible to open the reagent tray a tiny bit and remove the upper trident cover that is over the test chamber so it is visible?

If possible set your phone so you can video the test chamber to see if it is filling, spinning the pill, or otherwise doing its job? GoPro, anything like that? Basically remove the cover, set up phone or camera to record, so you can review after the failure?

May help Neptune, maybe not, I don't know. Can always upload to YouTube and make visible only to those who have the link? I am guessing they may also ask for logs after you reproduce. It would be something like http local_apex_ipaddress/logs/HTD.BIZ but they will help you get the right one.

 

[BriansBrain]

One thing I just thought of but it may create more work for you. Since it sounds like you can reproduce this is it possible to open the reagent tray a tiny bit and remove the upper trident cover that is over the test chamber so it is visible?

If possible set your phone so you can video the test chamber to see if it is filling, spinning the pill, or otherwise doing its job? GoPro, anything like that? Basically remove the cover, set up phone or camera to record, so you can review after the failure?

May help Neptune, maybe not, I don't know. Can always upload to YouTube and make visible only to those who have the link? I am guessing they may also ask for logs after you reproduce. It would be something like http local_apex_ipaddress/logs/HTD.BIZ but they will help you get the right one.

I like that idea. Good thinking