Trident issues

[atkinsc]

Like alot of other people, i am having issues with my trident.

Originally, i had a failed solenoid. After some time spent diagnosing with the assistance of neptune, they advised me to buy a new unit. Bit of a joke considering the pinch valves are like $45 to my door, and a new trident is something like $2k here in aus.

I found the pinch valves from china, as neptune wouldnt sell me one, installed and all seemed well as it filled the cuvette as it should, except that now i am getting a no water sample error, even though the cuvette fills and drains as expected.

I suspected i left a wire off, but have checked them all and they are all secure, so im hoping the brains trust has some ideas while i again wait for neptunes advice. Last time it took a week and a bit back and forth due to time zones.

Thanks in advance guys.

 

[CasperOe]

Let me bump you up here, hopefully some clever minds can help you out

 

[atkinsc]

Let me bump you up here, hopefully some clever minds can help you out

Thanks mate. Not having much luck with this trident to be honest

 

[CasperOe]

Thanks mate. Not having much luck with this trident to be honest

Aw man that's a shame! Seem to be a hit or a miss, my unit has been flawless for almost two years but a mate of mine gave up and moved to Reef Factory- who I have had nothing but issues with!

Its hard to get right, huh?

 

[atkinsc]

Aw man that's a shame! Seem to be a hit or a miss, my unit has been flawless for almost two years but a mate of mine gave up and moved to Reef Factory- who I have had nothing but issues with!

Its hard to get right, huh?

I have a reef kinetics reef lab on the way that i ordered in october, still waiting.

They have been kind enough to send me several emails with better deals than i got on mine however, so theres that

 

[atkinsc]

After a nudge from carlos at neptune in the right direction, i found this build up on the circuit board and the cuvette was too dirty for his liking.

Cleaned both up and seems to be working, will need calibration however as its way out haha

 

[August]

That is awesome news that you got your unit back up and working even after apex threw in the towel. did you use a write up from someone or would you perhaps be willing to share? I struggled to find meaningful troubleshooting material out there for other apex units, I just would like to know if I am looking in the wrong place or if my guess that there really isn't material out there is accurate.

 

[atkinsc]

Its working to a degree. I constantly get bad ca range or occasionally test b fail now. Havent done more investigating as ive been occupied with other things

The limited info i have is from the neptune trouble shooting/technical people and the videos they shared.

I found the solenoids by disassembling the unit and chasing down the part number, though i had to buy 10 so i now have 9 spare


Might have another look at the unit today

 

[charliethetuna]

Any part number on the solinoid for us i know have the same issue

 

[atkinsc]

Any part number on the solinoid for us i know have the same issue

Only place i found them was on Alibaba mate

Hope this helps