Trident leaking during tests. Video attached

[Sushibar]

So my trident is 3 months old now and I noticed it was leaking. I checked for leeks and kinks, found nothing. I cleaned the mess and put it back in service the next day I it had leaked again. I had to unplug it and contacted Brs and Neptune Tuesday, Neptune said they can’t schedule a phone call until next week to talk about it. Today tried again..this is what happens.

 

[Sushibar]

The first leak is pictured here and the video above was today.

 

[Sushibar]

Anyone go through this? Was it easy to deal with Neptune for warranty repairs?

 

[iamacat]

Man that sucks, following along since I have one too

 

[User1]

Depending on your comfort level you have one or two options.

First, is you can take it offline. It isn't going to hurt anything and will give you time to talk to someone at Neptune.

Second, you can grab a light and look at the manifold. The leak is probably due to one of the hoses coming off the manifold or other end. A picture that you can enlarge will show you which one with light. Easy to reattached and be back in business.

I had this happen to me and that is what I did. I was able to reattach gently and haven't seen it since.

 

[Jon's Reef]

The hose at 2 o'clock (upper right) is disconnnected. Just remove the cover and reconnect it.

To remove the cover:
Unscrew the rubber feet (don't pull the feet off, they are the screw heads, so just grab the rubber feet and turn them)
Pull the sides of the top away from the base then lift up on the top (there are 4 tabs that hold it to the base)

If you are mechanically inclined, I would recommend taking the valves out, wiping them down then reassembling. If you don't do this the reagent can cause the valves to get sticky and not work correctly.

To take out the valves, you just slide out the tubing in the front, remove the orange back part then you pull the valves out through the back. Take lots of pics while you do it so it is easy to reassemble.

It is really a simple machine.

***Note: Advice is at your own risk!

 

[Flux Capacitor]

Check to see if the waste line is pinched or clogged. If too much pressure is there it will push hoses back and cause a leak.

 

[Sushibar]

Check to see if the waste line is pinched or clogged. If too much pressure is there it will push hoses back and cause a leak.

That was my first thought. I checked the waste line and no kinks. I haven’t checked to see if there’s a blockage inside the line yet.

 

[Sushibar]

The hose at 2 o'clock (upper right) is disconnnected. Just remove the cover and reconnect it.

To remove the cover:
Unscrew the rubber feet (don't pull the feet off, they are the screw heads, so just grab the rubber feet and turn them)
Pull the sides of the top away from the base then lift up on the top (there are 4 tabs that hold it to the base)

If you are mechanically inclined, I would recommend taking the valves out, wiping them down then reassembling. If you don't do this the reagent can cause the valves to get sticky and not work correctly.

To take out the valves, you just slide out the tubing in the front, remove the orange back part then you pull the valves out through the back. Take lots of pics while you do it so it is easy to reassemble.

It is really a simple machine.

***Note: Advice is at your own risk!

Good to know about the feet. Yea I’m sure it’s probably just a disconnected line I’ve just been so busy I haven’t got to look at it. I ran a cycle tonight and got the video. I’ll look further for a hose off. How is Neptune with opening things up?

 

[Sushibar]

Well Jon, you nailed it. The hose was off.
I just depressed this button (at the tip of my knife) that retains the hose on the manifold. That allowed the hose to move freely an it was just a matter of realigning the hose and putting enough pressure to slip fit the hose back on the manifold.

 

[Sushibar]

I’ll bet their was a tiny kink in the waist line and the pressure popped it off.

 

[Jon's Reef]

Just be watchful about the bottom valve. It looks like there is already some corrosion around the screws. When the reagent dripped, it may have gotten into the valve a bit. I had a similar issue (pinched waste caused the hose to pop) which led to the bottom valve sticking.

If the valve starts sticking (I think it is a reagent B error), you just have to pop out the tube, pull off the orange back part of the housing and slide the valve assembly out. You can then unscrew the top part of the valve and clean/ lubricate it. Just be careful when taking off the orange back part. I remember it being simple, but you don't want to flex the plastic or break any tabs.

 

[ReefBeta]

Open a ticket with customer support. I had the same problem, the hose get loose. Even push back, it got loose again after one test. So I eventually got a replacement unit for that.