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Unfortunately I had to send 2 back for the same issue. Probably best to return it
Just noticed this tube not even connected, I’m running a test again hopefully that was itIs the tube connected to the mixing chamber?
Yes I believe this is the issue, I’ve now connected it back twice and it keeps coming off lolJust looks like one of the tubes has come off the center hub.
Most likely a blockage in that line when pressure builds up it pops it off.Yes I believe this is the issue, I’ve now connected it back twice and it keeps coming off lol
I disconnected the hose and blew through it then got water to flow through it, reconnected it and did a test and it’s working now. Hopefully nothing causes it to block again lolDisconnect the waste line from the back of the unit.Take it to the sink and flow water through it. If it doesn't come through, try it in reverse. You could try blowing in it (while disconnected). Be careful with canned air because you don't want to blow a hole in the tube. If you feel like the line between the center hub and the valve is a little too tight, just push the little square in the head of the valve (this will release the pressure on the tube) and you can pull a little extra tubing through.
Make sure your waste line is not pinched where it exits the trident. I pulled my waste line too tight once and it stuck between the cover and the base where it exits.
If it is "new" new (not "new to you" new) and still in warranty, call Neptune. Your bottom valve may start becoming sticky due to the leaked fluid, so if it is under warranty get that replaced. If not under warranty, you can take it apart and clean that too (not hard, just patience)
If the unit is not used daily with the minimum tastings being done the regents solidify inside the unit. Only way to keep it clean is for it to be constantly being used daily. And if not to be properly shut down which in turn runs tank water thru lines first to flush them out. And in turn now you have salt water in lines that can eventually dry out and crust up.I disconnected the hose and blew through it then got water to flow through it, reconnected it and did a test and it’s working now. Hopefully nothing causes it to block again lol
I just bought this unit brand new yesterday with a six month reagent supply, I don’t plan on taking it offline for at least my time in the hobby lol I appreciate everyone’s help and input!!If the unit is not used daily with the minimum tastings being done the regents solidify inside the unit. Only way to keep it clean is for it to be constantly being used daily. And if not to be properly shut down which in turn runs tank water thru lines first to flush them out. And in turn now you have salt water in lines that can eventually dry out and crust up.

