Trident motor not working

Reef Man · Sep 15, 2022

Hi guys,
My trident was not working, so I checked it and find one of the motors does not open an close and looks stucked.
Any idea on how to fix it or where to find a replacement?
I already contacted neptune and they told me they do not sell the piece and need to send it back for repair.
Picture of the motor I am looking for:

areefer01 · Sep 15, 2022

Reef Man said:
Hi guys,
My trident was not working, so I checked it and find one of the motors does not open an close and looks stucked.
Any idea on how to fix it or where to find a replacement?
I already contacted neptune and they told me they do not sell the piece and need to send it back for repair.
Picture of the motor I am looking for:

You are right - they do not sell them. At least not yet - maybe in a future service package.

If you haven't done try a search on Trident Stepper or something like that. There was a thread here not too long ago whereas someone ran into a similar issue and found a like part. The only down side was that they had to order like 5 or 10 of them. Something like that.

Sorry I don't have the link or remember the subject name. Only they found one. I didn't have that issue but I have done the self service. On a side note ty for contacting them. I think it will help them with data to see if it is something they add to the kit later.

Reef Man · Sep 20, 2022

areefer01 said:
You are right - they do not sell them. At least not yet - maybe in a future service package.

If you haven't done try a search on Trident Stepper or something like that. There was a thread here not too long ago whereas someone ran into a similar issue and found a like part. The only down side was that they had to order like 5 or 10 of them. Something like that.

Sorry I don't have the link or remember the subject name. Only they found one. I didn't have that issue but I have done the self service. On a side note ty for contacting them. I think it will help them with data to see if it is something they add to the kit later.

Thank you @areefer01.
I am trying to find the post your mentiones unsuccesfully.

Neptune answer me they do not send the products back internationally and I am in Mexico, so, I need to find a way to resolve this.

Any additional direction to that post, will be helpfull.
Thanks.

MnFish1 · Sep 20, 2022

Reef Man said:
Hi guys,
My trident was not working, so I checked it and find one of the motors does not open an close and looks stucked.
Any idea on how to fix it or where to find a replacement?
I already contacted neptune and they told me they do not sell the piece and need to send it back for repair.
Picture of the motor I am looking for:

follow their instructions. curious why you're asking. again only mho - I would never buy their products

WVNed · Sep 20, 2022

This thread
https://www.reef2reef.com/threads/trident-pinch-valve.895207/#post-10189291

It's called a pinch valve.

areefer01 · Sep 20, 2022

WVNed said:
This thread
https://www.reef2reef.com/threads/trident-pinch-valve.895207/#post-10189291

It's called a pinch valve.

Thank you @WVNed - I couldn't remember but recalled reading through it. Hopefully it will help the OP. Have a great day.

WVNed · Sep 20, 2022

areefer01 said:
Thank you @WVNed - I couldn't remember but recalled reading through it. Hopefully it will help the OP. Have a great day.

Love to help when I can. I remembered posting something in that thread with a certain word so I found my own post and the thread by searching for posts by me with that word.