I’ve not read many negative reviews ..... well, other than folks grousing about not being able to get one. Also keep in mind that there’s always going to be somebody who has a bad experience, either due to a malfunctioning device or user error. I have one, and it does pretty much exactly what it claims to do. Whether you use some kind of automated testing to trigger actions is up to the individual. I tend to use automated testing and sensors to trigger alerts. Not limited to trident; more prudent IME.
As to variations between testing devices or kits, this seems inevitable if you really think about it. Absolute accuracy is hard to get to, which is why most only claim precision. For example, my trident reads alkalinity consistently between 9.3 and 9.5; my hanna tester reads consistently between 10.2 and 10.5. When I use the trident calibration solution in the hanna, it’s always about 1 dkh higher. Which is more accurate? Within acceptable ranges, does it matter?