Triton's New Boxes

[Damien Buckley]

Rip that strip right off - one side will lift and the adhesive strip is underneath - see instructions here

 

[justingraham]

Rip that strip right off - one side will lift and the adhesive strip is underneath - see instructions here

Yea true but I just opened it up like a box poped the top of u will I agree with the hole bag thing tho that seems way smarter maby because the box can be recycled?? I don't know

Actually It's another triton test #36 to see if u are smart or not.

 

[Damien Buckley]

Yea true but I just opened it up like a box poped the top of u will I agree with the hole bag thing tho that seems way smarter maby because the box can be recycled?? I don't know

Actually It's another triton test #36 to see if u are smart or not.

Well, I personally thought putting the instructions on how to open & use the box inside the box was particularly diabolical

 

[d2mini]

Here's my instructions I just pulled out of the garbage. Nothing about the box other than an image with the top flap open.

 

[Reefltx]

I don't remember how I did it, but mine was a box also. I know I pulled the strip and flipped the box inside out.

 

[Broadwave]

Yes, the boxes are flimsy. I wonder if this is why my test sample I mailed in went missing and was never tested?? At least Triton support / UniqueCorals was very helpful and was able to provide me with a new replacement test. I'll have to try another test sample and see if this one goes "missing" as well. LOL

 

[Jason mack]

Too send the envelope in too triton costs 4 euros too send the box in cost me 16 euros .. because the box will not fit in the postbox .. forget the box just send the envelope in ....

 

[Tim@Triton Verified Sponsor]

Hi guys, ok let me look into this as to why the instructions are not correct.

 

[d2mini]

Hi guys, ok let me look into this as to why the instructions are not correct.

Tim, just FYI... my box was purchased at my LFS yesterday... FJW in Houston. Not ordered online. Older stock maybe?
Thanks for checking and if you can clear up exactly how the box should be used/folded/sealed before mailing that would be helpful for next time.
Thanks!

 

[Tim@Triton Verified Sponsor]

Tim, just FYI... my box was purchased at my LFS yesterday... FJW in Houston. Not ordered online. Older stock maybe?
Thanks for checking and if you can clear up exactly how the box should be used/folded/sealed before mailing that would be helpful for next time.
Thanks!

Well I can tell you right away that the instruction card had been altered without our knowledge as the bottom two boxes (left and centre) are incorrect so it looks like one of our distributors has altered them. The bottom left box should show opening the box with the tear strip on the back and then show the adhesive portion used to reseal the box. The box should then be secure enough to ship, for extra security of course you can tape the top and the bottom should you wish. Finally the return postage label should be attached and the correct postage should be then added.

Needless to say the instructions should not have been altered without our knowledge and will be investigated so thanks for bringing it to our attention..

 

[madweazl]

Well I can tell you right away that the instruction card had been altered without our knowledge as the bottom two boxes (left and centre) are incorrect so it looks like one of our distributors has altered them. The bottom left box should show opening the box with the tear strip on the back and then show the adhesive portion used to reseal the box. The box should then be secure enough to ship, for extra security of course you can tape the top and the bottom should you wish. Finally the return postage label should be attached and the correct postage should be then added.

Needless to say the instructions should not have been altered without our knowledge and will be investigated so thanks for bringing it to our attention..

All well and good but instructions inside the box that detail how to properly open the box, don't have a lot of value either. Not a big deal to tape it but if you desire to have that on the instructions, it should probably be on the box vs in the box.

 

[d2mini]

Well I can tell you right away that the instruction card had been altered without our knowledge as the bottom two boxes (left and centre) are incorrect so it looks like one of our distributors has altered them. The bottom left box should show opening the box with the tear strip on the back and then show the adhesive portion used to reseal the box. The box should then be secure enough to ship, for extra security of course you can tape the top and the bottom should you wish. Finally the return postage label should be attached and the correct postage should be then added.

Needless to say the instructions should not have been altered without our knowledge and will be investigated so thanks for bringing it to our attention..

That's so weird! But yeah, no worries. Glad to help and get that straightened out.
I guess next time I have one on hand and I tear that strip it will make more sense. I thought maybe that tear strip was for the lab to open it.

If you don't mind me asking, why did Triton move away from the envelopes? Tubes getting damaged in transit?

 

[Tim@Triton Verified Sponsor]

We will look to implement "Tear here to open" on the strip in future packaging to make things clearer, however as you can see on the image it does state to "open carefully" I can see though how it could be a bit ambiguous.

 

[madweazl]

When you tear that tab open, nothing happens. Both flaps on the right and left of that pull tab are glued down something fierce. The only parts that open easily are the tops and bottoms of the box. Again, not a big deal and I love the service, just a minor gripe.

 

[Tim@Triton Verified Sponsor]

Ok, I think I know what is happening here.. again thanks for bringing this to my attention and I will make sure that this is sorted out!

 

[Lninwa]

It has the bubble wrap with adhesive tape