Trouble connecting via USB to Profilux 4e

bitwise · Jan 15, 2022

In general, I've had difficulty with connecting to my Profilux 4e, but I've gotten most of the connection issues sorted out.

In order to take advantage of the push notifications, I'm trying to update my Profilux firmware to the latest. In order to do this you need to connect over USB (GCC connection over Wifi won't work). Has anyone connected over USB using Windows 11 Home?

I tried downloading the driver, and using AUTO and COM3 (what it shows in Device Manager for the GHL port / customer driver) in the connecting settings, but GCC won't connect. Pls help.

*Ruffian* · Jan 15, 2022

bitwise said:
In general, I've had difficulty with connecting to my Profilux 4e, but I've gotten most of the connection issues sorted out.

In order to take advantage of the push notifications, I'm trying to update my Profilux firmware to the latest. In order to do this you need to connect over USB (GCC connection over Wifi won't work). Has anyone connected over USB using Windows 11 Home?

I tried downloading the driver, and using AUTO and COM3 (what it shows in Device Manager for the GHL port / customer driver) in the connecting settings, but GCC won't connect. Pls help.

I was not able to connect with 11. I have an old laptop I use just for the profilux.

Billldg · Jan 15, 2022

Not sure if this will help as you may have already seen it, but you can try.

How to connect via USB - GHL Advanced Technology

www.aquariumcomputer.com

@Vinny@GHLUSA

992gnt · Jan 16, 2022

If your Win 11 device has an AMD processor, you likely won't be able to connect via GCC. I had to resort to an older Intel based device to connect with.

bitwise · Jan 16, 2022

Yea it’s an AMD chip. I’m curious if anyone has had any luck with an open source Windows emulator (forget the name of it - Wine or something?)… probably a long shot.

992gnt · Jan 16, 2022

I opened a ticket with GHL, and their repsonse was to find an Intel device. I don't know anything about the emulator, but a practical solution would be great.

Kngfisher · May 5, 2022

I got it to work but not but not consistently. I have an AMD laptop (AMD Ryzen 5 5600H) running windows 11. I used a hub to connect but took many tries (power cycles/laptop reboot/unplug USB cable). I see the "GHL Virtual..." and sometimes GCC connects and sometimes not. More consistent with a hub but sure wish this would work consistently. I have no issues when I use this same laptop with other USB devices like programing my drones or a pinewood derby timer. The issue is really just the GHL devices and GCC where I have USB issues.

PetitReef · Dec 13, 2022

My new GHL are driving me crazy also, never saw a so poorly programming and non user friendly ecosystem that seems to be stuck in the 2000's developper era.

having to configure IP and com with port number in 2022 is just so anti dated.
annd worse it doesnt works.

after updatinng the wifi setup on my nnew doser 2.1, no wifi connected and of course the doser doesn't appear in the wifi anymore.

so let's hard reset and restart, but only can be done in GCC and need a PC. my luck on run on Mac and no mac compatible version.
(a hardware reset pin button in the back would be easier)

i then used the work laptop of my wife, innstall the latest gcc, connect the USB = not recognized. install drivers = same thing.

second bad luck, she have an AMD chips.

so for GCC, i need a PC running on intel to use the hardware i purchased welcome back to bill gates 2000 era.

without any other option i go ahead and use bootcamp to install windows 10 on my mac.

install GCC; the drivers, connect the USC = Not recognize ***

so down with GHL and i didnn't even started, between the maxi doser 2.2 nnot reognnize by the ios App, the mandatory firmware and webserver updgrade, usinng IP address to connect to it.

the button of the profilux 4e that just don't respond and have to tap 100 time to move the arrows, and the calibrarton of the probe can onnly be done on this tiny screen and 8 millions arrow push (why not calibrate from the app????)

and now the doser 2.1 used a glorified brick as i cannot reset his wifi.

so done with GHL already after a week of headache, even as an IT engineer. i can't imagine the pain of not savvy mac user.

Macca_75 · Dec 14, 2022

The issue (used to be) the specific "Prolific" driver used for the port - and old fix was to *downgrade* to a specific older version - you had to hunt the internet for it). It was a "windows" driver update that killed it.

BurgerFish · Apr 3, 2024

Yep, this software not even compatible with AMD CPU...

Vinny@GHLUSA · Apr 3, 2024

BurgerFish said:
Yep, this software not even compatible with AMD CPU...

FWIW, this is not a GHL issue but rather an AMD bug which they have not addressed yet. You'd know that if you took the time to read our KB article or contact support if you needed help.

Troubleshooting: ProfiLux 4 / 4e / Mini / Light - GHL Advanced Technology

www.aquariumcomputer.com

BurgerFish · Apr 3, 2024

Yep, all my usb devices works fine with AMD, even 10$ chineses.

German developers was unable to test their expensive device on AMD platform prior to release?

Also, backup and update via WiFI is a very hard task?

Vinny@GHLUSA · Apr 3, 2024

BurgerFish said:
Yep, all my usb devices works fine with AMD, even 10$ chineses.

German developers was unable to test their expensive device on AMD platform prior to release?

Also, backup and update via WiFI is a very hard task?

Incorrect.

AMD released an update which caused the issue. We will not discuss this any further. If you need assistance, you can contact us through the appropriate channels.