Trouble shooting Kessils

[Val Shebeko]

Have a Kessil that stopped working this morning,

Two lights hook right into the controller and the third light is slaved to the second light. It is this third light that is off.

Checked the connections, etc. All looks good but it is dark.

Anybody have any experience trouble shooting?

Thanks in advance. Val

 

[Crabs McJones]

If you use the knobs does the light still work? If so could either be q bad cable or it's not inserted completely.

 

[Val Shebeko]

If you use the knobs does the light still work? If so could either be q bad cable or it's not inserted completely.

Tried turning the knobs, saying bad words, but nada. Does swapped cab jacks. More nada.

Does it it take a special cable or will anything that fits work, do you know?

 

[Crabs McJones]

Unplug the cable and see if you can control it with the knobs

 

[TheOne]

Try plugging up a power supply from one of the working lights. I have 5 kessils and two have been replaced by kessil for free. One had a row of leds go bad and the other just stopped working. Kessil customer service was the best in my experience.

 

[Val Shebeko]

Unplug the cable and see if you can control it with the knobs

Tried that, big no banana.

 

[TheOne]

Did you try using one of the working power supply's from another light? Same thing happened to one of mine. Best to contact Kessil and have it replaced.

 

[Val Shebeko]

Tried plugging in other power supply, does not work independently, cable does not have obvious cracks, both sides seem to be inserted properly.
How to get in touch with Kessil ‘s fix it people ?

 

[Crabs McJones]

You can PM @Kessil on here or email [email protected]

 

[TheOne]

Tried plugging in other power supply, does not work independently, cable does not have obvious cracks, both sides seem to be inserted properly.
How to get in touch with Kessil ‘s fix it people ?

You can contact Tiffany at (510) 620-5250 or [email protected] Tiffany will take care of you.

My Kessil vs Ecotech story

Just wanted to share my experience. Recently I sent in an ecotech Gen 4 XR30w and also a Kessil 360we light to each company under warranty. So from day one Ecotech did not even return my emails and finally I just called and got an RMA number from them. Then I was told that unfortunately the...

www.reef2reef.com

 

[Val Shebeko]

You can contact Tiffany at (510) 620-5250 or [email protected] Tiffany will take care of you.

I like Tiffany already. Thank you all for all your help.

 

[Kessil]

You guys will be so sad to know Tiffany now works for our stage lighting brand but I would be happy to help you out my name is Tabitha!
The quickest way to troubleshoot is to always contact us directly but for those who like to try troubleshooting yourself first, we have added an FAQ to our website to help!